Unlocking Advanced Analytical
Support for an MVNO
An established MVNO with growing subscriber volumes needed to move beyond reactive firefighting and adopt a predictive, data-driven approach to operations. Escalation backlogs, limited system visibility, and missing analytics were driving higher MTTR and poor decision-making.
Fusion CX introduced a consulting-led, analytics-powered model using Arya AI for real-time insights, custom KPIs for MTTR and CSAT, and a right-shored operations team for 24/7 coverage. This enabled proactive engagement, faster resolutions, and improved operational efficiency — delivering higher retention and a competitive edge.
In this case study, you’ll see:
- How analytics uncovered incident trends and customer pain points
- The KPIs and dashboards that powered smarter decision-making
- How proactive operations reduced fallout and improved CX
Download Case Study
THE FUSION CX-FACTOR
40 Locations in
15 Countries
40+ Language
Support
7000+
Skilled
Agents
GET IN TOUCH
Kindly fill-out the following form and we will get back to you.
