Driving Operational
Excellence for a New MVNO
A newly launched MVNO needed to establish reliable business operations while ensuring seamless network provisioning and subscriber onboarding. High porting fallout, frequent production incidents, and lack of process documentation threatened customer experience and slowed growth.
Fusion CX built a dedicated operations support team in under 30 days, delivering daily workflow monitoring, end-to-end incident triage, custom KPI dashboards, and consulting expertise to design fallout handling and escalation playbooks. The result: over 85% port success rate, ~50% fewer reactive tickets, faster MTTR, and improved subscriber retention.
In this case study, you’ll see:
- How proactive monitoring stabilized porting and activation workflows
- The incident management approach that reduced MTTR and boosted uptime
- How scalable operations enabled the MVNO to focus on growth
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