Case Studies
Crafting Holiday-Ready Customer Care with a Lean, Surge-Capable Operating Model
Fusion CX helped a specialty home décor retailer build a lean, surge-ready customer care model—balancing year-round efficiency with holiday scalability, boosting agent engagement, and ensuring brand-aligned support through peak shopping seasons.
Nationwide Scaling for a U.S. Home Renovation Leader
Discover how Fusion CX enabled a leading home remodeling company to scale nationwide, cutting agent costs by 45% while handling 400,000+ monthly transactions through a dual-site nearshore model.
Boosting Revenue for a Top Home Improvement Brand
Fusion CX’s customizable & scalable customer support solutions helped a leading Home Improvement & Wellness brand handle high volumes of incoming customer queries, ensuring superior CX management for increased customer retention and conversions for a significant boost in revenue.
Empowering a Leading Home Improvement Brand to Achieve Cost Reduction
Fusion CX collaborated with a prominent home improvement brand to effectively expand their service capabilities during periods of high demand, all while achieving substantial cost reductions. Furthermore, Fusion CX successfully aided the client in mitigating agent attrition, resulting in a…
Helping a Home Improvement Firm with Cost-Effective Acquisition
Fusion CX worked with a leading home improvement brand to improve customer acquisition while reducing associated expenses. Additionally, Fusion CX helped the client improve conversions with their offline sales channel by generating quality leads.
