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Retail Service Desks Are Evolving — How Outsourcing Is Driving the Shift in CX
Post Date: Jan 07, 2026

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Company News

Fusion CX Honored with Bronze Stevie® Award for Customer Service Team of the Year Oct 13, 2025

Driving Change Through Impact Sourcing: Fusion CX’s NAPS/NATS Initiative Recognized in OIR 2025 Sep 16, 2025

Fusion CX Wins 2025 African Excellence Award for Best CX Management Company – Morocco Jun 26, 2025

Fusion CX Wins “BPO of the Year” at 15th Edition BPO Innovation Summit & Awards 2025 May 19, 2025

Fusion CX Wins Frost & Sullivan’s 2025 Best Practices Technology Innovation Leadership Award May 16, 2025

Latest News

Rethinking Healthcare Scale: From Workforce Expansion to Workforce Intelligence January 29, 2026
Presidents’ Day Retail Surge: Why Customer Experience Breaks Before the Sales Peak January 27, 2026
Scaling the Claims Lifecycle: Leveraging Nearshore Excellence for Cost‑Effective Claims Processing Outsourcing January 27, 2026
Security First: How American Call Center Partners Safeguard Outbound Banking Operations from Emerging Fraud January 26, 2026
Travel Outsourcing Services: Why modern travel brands outsource CX to win — and how to do it right. January 23, 2026

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