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The 2026 Retail CX Roadmap: AI, Automation & Outsourcing Trends Brands Can’t Ignore
Post Date: Dec 19, 2025

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Company News

Fusion CX Honored with Bronze Stevie® Award for Customer Service Team of the Year Oct 13, 2025

Driving Change Through Impact Sourcing: Fusion CX’s NAPS/NATS Initiative Recognized in OIR 2025 Sep 16, 2025

Fusion CX Wins 2025 African Excellence Award for Best CX Management Company – Morocco Jun 26, 2025

Fusion CX Wins “BPO of the Year” at 15th Edition BPO Innovation Summit & Awards 2025 May 19, 2025

Fusion CX Wins Frost & Sullivan’s 2025 Best Practices Technology Innovation Leadership Award May 16, 2025

Latest News

Why Healthcare CX Operating Models Are Being Rebuilt in 2026 January 8, 2026
Faster Closures Happier Customers: The Advantage of BPO in Mortgage Services January 8, 2026
Retail Service Desks Are Evolving — How Outsourcing Is Driving the Shift in CX January 7, 2026
The Evolution of Home Service CX: 8 Tech Trends Redefining 2026 January 6, 2026
The Future of BPO: 7 Transformative Trends Shaping the Industry in 2026 and Beyond January 5, 2026

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