Latest from Fusion CX
Airline Customer Experience Outsourcing: Why 2026 Is The Year Airlines Make It Strategic, Not Tactical
There’s a short moment in every airline’s transformation program where…
The Zero-Defect Mandate: Why Mortgage Refinancing BPO Services in USA Are the New Compliance Benchmark
In the high-stakes mortgage market of 2026, the margin for…
Why 2026 Is A Tipping Point For Travel Customer Experience Outsourcing
Travel rebounded strongly through 2024–2025, with industry research firms reporting…
The Onshore Advantage: Reducing Cycle Times and Error Rates with Specialized Mortgage Loan BPO Services in USA
The mortgage landscape of 2026 is defined by a paradoxical…
Medical Robotics Is Scaling—But MedTech Customer Experience Will Decide Outcomes
Medical robotics is moving from “innovation showcase” to standard-of-care pathways.…
Mortgage Refinance Applications Spike, Forcing Lenders to Scale Operations Fast
The mortgage market experienced a sharp turning point this week…
BPO in Financial Services: Strategic Cost Reduction, and Superior Customer Experience
BPO in financial services has transformed from a tactical cost-saving…
Why Valentine’s Day is a Make-or-Break Moment for Retail Customer Experience
Valentine’s Day retail customer experience has quietly become one of…
Multilingual Call Centers: Does the Location Make a Difference?
In today’s globalized economy, businesses serve customers across borders, cultures,…
Why Healthcare Payers Are Rethinking Nearshore Outsourcing in a Value-Based World
The healthcare outsourcing conversation has matured. Not because cost stopped…
Revamp Your Home Improvement Business with the Power of Call Centers: Boost CX and Save Costs
The U.S. home improvement industry is highly competitive, fast-moving, and…
Trends Debt Collection Agencies Should Look Out for in 2026
In 2026, the debt collection landscape will have fully embraced…
