Why Albania Is Perfect Nearshore Customer Service Outsourcing Location for Italy

Albania, in recent times, has become a hotspot for BPO services, mainly Customer Support functions. This is particularly true for nearshore outsourcing for businesses in European countries like Italy, Switzerland, Germany, France, the UK, etc. Furthermore, the gradual ascension from a potential European Union candidate in the early 2000s to an EU candidate in 2014 has also been of great help in getting the Balkan country recognized as a hotspot for various business process outsourcing. With ongoing discussions for further ascension, Albania will undoubtedly be the preferred destination for plenty of businesses due to the additional opportunities and grants that the Customer Service industry in the country would offer.

Why Should Businesses Outsource Customer Services To An Albania Call Center?

Ever since its inception in the early 2000s, the BPO industry in Albania has witnessed steady growth. Currently, the BPO industry in the country employs a workforce of over 35,000 professionals, working in a variety of job roles in more than 850 companies. At the same time, close to 60% of these employees are under 35 and come from various educational backgrounds that include IT, Finance, Social, Engineering, Medical, and many others.

In addition, the country has over 20 universities, supplying a fresh and skilled talent pool every year. Hence, BPO companies in Albania can offer numerous talented professionals who can fulfill customer service roles in multiple languages. This versatility makes the BPO companies in Albania ideal for companies in Europe. Also, its geographical proximity to Italy makes it the ideal location for your company in Italy to outsource your business to a nearshore Italian Call Center in Albania like Fusion CX.

There are several reasons why Call Center Outsourcing to Albania can be incredibly beneficial for your company. Some of these reasons include:

  • Operational Costs
  • The cost of labor is pretty cheaper in Albania in comparison to other countries in the Balkan region. Also, the cost of real estate is reasonably modest in Albania compared to the other countries in the region. This enables BPO companies in Albania to offer their call center services at inexpensive rates. Hence, you can reduce your operational costs significantly by outsourcing your customer services to a BPO company in Albania, such as Fusion CX.

  • Availability of a massive talent pool
  • As already mentioned, Albania has over 20 universities offering educational courses in various subjects ranging from Finances and Social to Medical, Engineering, and IT. This creates a steady flow of educated and skilled workforce every year. These graduates are trained and ready to be deployed in any Italian Call Center, allowing you to have easy access to a talented pool of customer support executives.

  • Multilingual contact center services
  • Albania’s call centers offer customer support in multiple languages, including English, Italian, French, German, Spanish, and Greek. Their ability and proficiency in Italian communication make them ideal for your Italian customers.

  • Advantageous business conditions
  • Albania enjoys a macroeconomic environment, boasting a stable economy and one of the lowest inflation rates among the Balkan nations. It is also one of the rapidly-growing economies in Europe, while also being in the top-3 least-expensive countries in the continent. These factors have contributed significantly to developing favorable conditions for businesses to flourish and have made it easier for you to outsource your business’s customer support to a Call Center in Italy like Fusion CX.

  • Similar time zones
  • A major factor that helps Italian business operations, the similar time zone of Albania and Italy means that you can have call center services during the operating hours of your businesses. However, call centers in Albania also have 24X7X365 business operations if you are looking for customer service operations open around the clock.

    As an Italian business, you have much to gain through Italian Customer Service Outsourcing to Albania. It will help you save plenty on operational expenses and free up valuable resources and workforce that can be utilized in other, more-important sections of your business.

What Are The Services A BPO Company In Albania Can Provide?

Apart from the very important customer support functions, BPO companies in Albania have numerous other invaluable services to offer. These crucial services include:

  • Inbound Call Centers
  • Depending on the services and products you offer, your customers may contact you with their queries and complaints at all hours. An inbound Call Center in Italy like Fusion CX will help you deal with all incoming customer correspondences while also ensuring that the quality of customer interactions is of the highest order. This will positively impact your customer relationships and develop a positive image for your brand.

  • Outbound Call Centers
  • Gone are the days of endless cold calling that offered minimal rewards in terms of sales. Instead, today’s outbound call centers employ conversion-driven methods that invariably lead to greater numbers in sales. Hence, an Albania Call Center can help you bring new customers to your business and drive revenue through sales, up-sales, cross-sales, etc.

  • Non-Voice Customer Support
  • Apart from voice processes (inbound & outbound call centers), you can also obtain non-voice customer services from a contact center in Albania. These non-voice processes include customer support through multiple communication channels, such as email, text messages, web messengers, texting applications, etc. In addition, these non-voice contact centers allow your customers (especially millennials) the liberty to communicate with a representative in their preferred medium, at their preferred times. Non-voice Italian Customer Service Outsourcing to Albania contact centers like Fusion CX also allows you to offer prompt solutions to your customers at all times. Individual agents are often able to juggle between 5-7 customers simultaneously, meaning that they can tend to more customers than call center agents, who can deal with one customer at a time.

    These customer services are available for numerous industries and businesses in Italy. Hence, as an Italian business owner, you are likely to find a number of top contact centers in Albania that will be able to offer competent BPO services to cater to the customer support needs of your business.

Industries That A BPO Company Can Serve Their Call Center Services To

In the current business landscape, the primary focus of most businesses has moved from the quality of their products and services to the quality of customer services. Several studies have shown that today’s customer demands center around after-sale services more than the quality or features at the sale. Hence, most businesses have remodeled their services and product offerings to cater to customer demands.

This has impacted almost every industry around the world. Almost every industry has flocked to BPO companies like Fusion CX for their customer services. However, for some industries, customer services have become a necessity. These industries include (but are not limited to):

  • Financial and Banking
  • Insurance
  • Travel, Tourism, Transportation, and Hospitality
  • Technology
  • Startups
  • EduTech and FinTech
  • Retail and Ecommerce
  • Healthcare
  • Telecom
  • Energy and Utility

If your business deals with one of these industries, Call Center Outsourcing to Albania is an absolute necessity for your business. By outsourcing your customer support functions to a contact center in Albania, you can be assured of top customer services for your customers in Italy and worldwide.

At the same time, you will have more time, money, workforce, and other valuable resources at your disposal. You can utilize these resources to improve the quality and features of your products and service offerings. This will enable you to satisfy your customers on two fronts. While you serve customers with better products, the Albania Call Center will look after the customer experiences with your business. This would invariably lead to better retention of existing customers while also boosting the conversion numbers for new customers.

Why Outsource To Albania?

Hiring an Italian Call Center in Albania for your customer services will make life simple for you. You will be able to reduce the workload of your in-house staff significantly without making any compromises on the quality of customer experiences. At the same time, this will also help you get more work done without bearing additional expenses. Hence, by outsourcing to an Albania Call Center, you will have access to all the resources you need to improve every aspect of your business significantly.

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