Fusion CX has been recognized with the Bronze Stevie® Award for Customer Service Team of the Year at the 2025 Stevie® Awards held in Lisbon, Portugal, on October 10 (Friday).
The award on behalf of Fusion CX has been received by Andrew Wilmott, President of Fusion CX. He dedicated the honor to the company’s global teams and partners- a proud moment, with humble hearts and stronger grit.
A Celebration of Service with Heart
For us at Fusion CX, the recognition goes beyond the trophy; it is a proud moment, which we accept with humble hearts and a renewed resolve to deliver excellent customer experience every single day. It also stands as a reminder of what defines the company’s culture, a deep commitment to people, partnerships, and purposeful service.
This award reflects every meaningful conversation we have had with customers, every challenge solved alongside our clients, and every shared effort to deliver experiences that truly matter. The achievement is rooted in collaboration, in the trust and confidence that clients have placed in our teams over the years.
Trust: The Foundation of Great CX
Our philosophy has always been simple: Great CX begins with trust. From voice and digital channels to AI-led innovations, our approach blends human connection with intelligent technology to help brands strengthen relationships and create impact.
A Team that Makes It Happen
Behind every recognition lies a team that shows up every day with passion and a sense of purpose. Across geographies, our employees share a common belief that every customer interaction is a chance to make a difference.
About the Stevie® Awards
The Stevie® Awards are among the world’s premier business accolades, honoring excellence across customer service, business development, and innovation. Winners are selected from thousands of nominations each year, representing organizations from more than 70 countries.
About Fusion CX
Fusion CX is a global leader in CX transformation, providing intelligent outsourcing and digital solutions to over 200 clients across the healthcare, banking and financial services (BFSI), insurance, telecom and utilities, retail, and high-tech & travel (HTT) sectors. With a workforce of over 20,000 professionals across 40+ delivery centers in 12 countries, Fusion CX combines human empathy with intelligent automation to deliver frictionless, customer-centric experiences.
Headquartered in Kolkata, India, and Norcross, GA, USA, Fusion CX continues to scale businesses globally with purpose, precision, and performance.
Read more at: www.fusioncx.com
