Fusion CX Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

Acquisition of Ameridial

DRAPER, Utah – Jan. 16, 2019: Fusion CX, a global business process and customer engagement service leader, has acquired Ameridial Inc. – a US-based leading contact center outsourcer. Effective January 2019, the Ameridial team will join the Fusion CX family and operate as a wholly-owned subsidiary.

They were founded in 1987 and serve clients in the Healthcare, Direct-to-Consumer, Non-Profit, and Government sectors. Ameridial has over 800 employees who care deeply about making a difference in each client’s business. The company has worked with some of the biggest brands across various industries, helping clients strengthen their brand and business model.

Pankaj Dhanuka, CEO and Founding director of Fusion CX, said, “The acquisition of Ameridial reinforces our commitment and strategy to deliver best-in-class, value creation, customer engagement services to US Clients. Both companies have a mission to be relevant to our clients today and tomorrow with a portfolio of capabilities and capacities.”

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Partho Choudhury, President of Ameridial, said, “Being part of Fusion CX group will help Ameridial deliver expanded capabilities and capacity at scale, combined with business excellence practices to create more value and help clients realize their goals and sustain market competitiveness.”

About Ameridial

Founded in 1987 by Jim McGeorge, Ameridial was a privately held contact center outsourcer headquartered in North Canton, Ohio. It also has contact centers in Ohio, North Carolina, and Maine. It has received numerous industry honors, including being ranked in the “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine. For further information or to start a conversation, visit www.ameridial.com

About Fusion CX Group

Founded in 2003, Fusion CX is a global outsourcing services provider with dual headquarters in Draper, Utah, US, and Kolkata, India. Its end-to-end outsourcing solutions include a complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. Fusion CX provides BPO services in the USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania to meet the client’s evolving strategic sourcing needs. For further information or to start a conversation, visit www.fusioncx.com

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