Fusion CX Opens New Service Delivery Site in Mumbai

Fusion CX Mumbai

Plans to hire over 500 people in the next quarter

Mumbai, India – February 2, 2024: Fusion CX, a global leader in business process management (BPM) and customer experience (CX) solutions, proudly announced the opening of its new site in Mumbai today. This significant development is part of Fusion CX’s extensive PAN India expansion strategy and demonstrates its commitment to enhancing service delivery and boosting employment opportunities in the region.

The launch of the Mumbai site is a landmark event for Fusion CX, signifying its consistent growth within the Indian market. The company plans to recruit over 500 professionals, elevating its workforce in India beyond the 10,000-employee mark.

Amitabh Vartak, Executive Vice President, Head of Healthcare SBU, and General Manager of APAC operations, stated, “Mumbai’s dynamic energy and abundant talent pool make it a pivotal location for Fusion CX’s growth. Our expanded presence in Mumbai strengthens our footprint in India and boosts our ability to serve our global clientele. It also gives us the capacity we need to service the increasing demand from our India-based clients. This strategic move significantly enhances our commitment to the Asian BPM industry and our reach in the global market.”

“This expansion is a strategic move towards strengthening our presence in APAC,” said Kishore Saraogi, director and Co-Founder of Fusion CX. “With Mumbai site launch, we have established a strong presence in all four quarters in India. We will continue the growth trajectory with many such centers in future while pioneering the change in the shared service industry.”

The newly inaugurated site is equipped with advanced technology, offering a range of services, including multilingual, omnichannel customer experience management, technical support, and back-office operations across various industries like Healthcare, BFSI, Hi-Tech, Retail, and Utilities.

Basab Bordoloi, Global Chief Human Resource Officer, expressed enthusiasm about the recruitment drive, stating, “We are eager to welcome talented individuals passionate about delivering top-notch transformational business process services with a maniacal focus on customer service. We will onboard over 500 people in the next quarter and bring the unique power of human connect, AI-ML technologies and service excellence to our global clientele.”

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