Latest from Fusion CX
The Strategic Value of TPA Customer Support in Healthcare
Third-Party Administrators (TPAs) aren’t just paperwork processors or benefits middlemen.…
Omnichannel Member Support: Meeting Members Where They Are
In an experience-driven healthcare economy, how you support members matters…
Why Effective AR and Denial Management Should Precede Collections in Healthcare
In healthcare, collections are often viewed as the final step…
Nurse Triage Service: How It Reduces ED Visits and Supports Members Around the Clock
At 11pm on a Tuesday, a health plan member notices…
Medicare’s Drug Pricing Evolution: How Fusion CX Helps Pharmacies and Payers Navigate the New Landscape
In April 2025, the U.S. healthcare system entered a new…
From Chaos to Continuity: AI and Nurse-Led Post-Discharge Patient Engagement
Discharge isn’t the end of care—it’s the beginning of a…
Beyond Scheduling: How Non-Clinical Nursing Support Reduces Burnout and Elevates CX
Healthcare leaders often treat the nursing shortage and the burnout…
Streamlining Medicare Enrollment: The Role of Healthcare Call Centers
As the U.S. healthcare system grows increasingly complex, Medicare enrollment…
Human Support for Wearable Health Technology: Why the Device Is Only Half the Program
Wearable health technology has matured significantly. Clinical-grade devices that monitor…
Remote Patient Monitoring for Chronic Disease: How It Works and What Makes Programs Succeed
Chronic disease accounts for approximately 90% of the United States’…
Closing the Loop: Smarter Durable Medical Equipment Coordination Between Providers and Suppliers
Why durable medical equipment coordination matters: A patient is discharged…
DME Customer Support – Empathy to improve Patient Adherence in IoMT devices
The Internet of Medical Things is generating extraordinary clinical data.…
