Voice-of-Customer in Italian: Why Localized Sentiment Analytics Are a Missed Goldmine thumbnail

Voice-of-Customer in Italian: Why Localized Sentiment Analytics Are a Missed Goldmine

Digital is everywhere, but empathy is missing. While Italy’s utility…

More Than a Voice: How Italian Utility Call Centers Untangle CRM Chaos thumbnail

More Than a Voice: How Italian Utility Call Centers Untangle CRM Chaos

From gas distribution to electricity and water management, utility providers…