Contact Center and CX Services in APAC
Contact Centers in APAC
Outsourced Contact Center Services in APAC
Scalable, Multilingual Customer Support Across Asia-Pacific
Fusion CX is a leading contact center services provider in APAC, operating multiple delivery centers across South and Southeast Asia to support global brands across industries. We help organizations scale customer engagement, reduce operating costs, and deliver consistent, high-quality customer experiences across voice and digital channels.
The Asia-Pacific region offers a powerful combination of multilingual talent, mature CX infrastructure, and cost efficiency. Fusion CX leverages this advantage through strategically located contact centers that support diverse customer bases across time zones—without compromising service quality, compliance, or brand experience.
LANGUAGES SUPPORTED
LOCATIONS WE ARE IN APAC
INDUSTRIES WE SERVE
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WHY CHOOSE APAC REGION?
Vast talent pool
The APAC region has a vast, hitherto untapped young talent pool that can be easily trained to deliver high-quality CX to your business. Contact centres in South-East Asia hire from this talent pool and train them to create skilled resources for driving CX to their clients and customers.
Multilingual Support
Multilingual sales & marketing support and customer engagement will help you penetrate the APAC market and cater to regional customers. Contact centres in South Asia help your brand communicate with customers in their native languages, driving greater CX and brand loyalty.
Scalable workforce
With large numbers of highly skilled resources, contact centres in Southeast Asia can quickly scale their resources according to your business requirements. It allows you to minimize key customer challenges like long wait times, higher AHT, poor customer experience, etc.
Low-cost infrastructure
As a top BPO destination for businesses worldwide, the APAC market enjoys lower setup and maintenance costs for industry-specific infrastructure and technology. As a result, contact centres in the APAC region can ensure lower overhead costs than other outsourcing destinations.
Overall cost efficiency
Owing to lower costs of infrastructure setup, labor, and operations, contact centres in the APAC region are able to offer their contact centre services at highly competitive prices much lower than those in other regions, enabling your business to reduce outsourcing costs.
