Case Studies
Enabling Holiday-Ready CX for a Heritage Apparel Retailer
To meet holiday demand, Fusion CX provided a heritage apparel retailer with rapid seasonal scaling. This strategic partnership ensured consistent service during peaks and successfully transitioned into a cost-effective steady-state model.
Scaling Seasonal CX for a Global Bridal Fashion Retailer
A leading U.S.-based online bridal fashion retailer partnered with Fusion CX to transform and scale its customer support operations during extreme seasonal demand spikes. As inquiry volumes surged during peak “Engagement Season,” the brand needed a centralized, agile CX model…
Sustaining CX Excellence in a Low Volume Environment with Lean Chat & Email Support
Fusion CX helped a national sporting goods retailer maintain high-quality chat and email support in a low-volume environment—optimizing staffing, enhancing agent engagement, and ensuring consistent, brand-aligned service without overresourcing.
Surge-Ready CX for a Global Luxury Beauty Brand
Discover how Fusion CX helped a prestige beauty leader flex for launch surges with a right-shored, cross-trained team—scaling from a 30-FTE base, keeping abandonment under 5% during peaks, and executing a seamless hybrid transition with zero disruption.
Agile CX for a Premium Footwear Brand
See how Fusion CX helped a renowned U.S. footwear and accessories brand deliver premium digital support in a low-volume, high-expectation environment through smart scheduling, targeted hiring, and proactive engagement.
Enhancing Conversion Rates & CSAT For A Retail Giant in The Wellness-Tech Space
Discover how our strategic partnership skyrocketed conversion rates and customer satisfaction for a leading wellness retail corporation.
Enabling Expansion for a Global Beauty Brand With Customer Support Solutions
Discover how our innovative solutions revolutionized customer support for a global beauty brand, driving expansion and slashing costs.
