Latest from Fusion CX

Can You Build Better Call Center Metrics With CRM?
For decades, call centers have been defined by numbers. Average…

Navigating Compliance: The Cornerstone of Trust in Auto Loan Contact Centers
In the auto finance industry, compliance is more than just…

Strategic Imperatives for Outsourcing Video Annotation Solutions
In today’s AI-first world, the difference between a high-performing machine…

Unlocking Success: Multilingual Call Centers in Morocco
Morocco, a land where ancient traditions meet modern innovation, is…

Why Morocco Is a Global Leader in Customer Service Outsourcing
In today’s hyper-connected global economy, businesses seek outsourcing partners that…

Morocco-Based Call Centers: Transforming Customer Service with AI and Tech
In Morocco’s dynamic business landscape, customer service is evolving rapidly.…

The AI Revolution in BFSI Customer Experience (CX) – Fusion and Omind
The financial world is changing fast. Customers expect immediacy, clarity,…

Seeing Is Understanding: How AI Video Labeling Is Transforming Enterprise CX
In today’s fast-moving digital economy, businesses no longer compete on…

The Indispensable Role of Human Support in the Wearable Health Technology Revolution
The emergence of wearable and Internet of Things (IoT) health…

Building Fusion CX Operations in India: How a Top BPO is Powering Global Success Onshore and Offshore
India’s role in Fusion CX’s global strategy goes beyond conventional…

Winning the Festive Rush: Seasonal Retail and eCommerce Ramp-Up Support in India
The Indian festive season—from August to January—is a high-stakes period…

Remote Patient Monitoring Services: Transforming Chronic Disease Management
Chronic diseases like diabetes, heart failure, and hypertension account for…