Utilities are among the most customer-focused businesses, working to deliver better CX while maximizing revenue and reducing operating costs. That means plugging revenue leakage through timely, accurate billing.
Managing meter reading and billing with in-house resources can be slow, costly and error-prone. Fusion CX provides utility billing solutions that include manual and contract meter reading with on-the-spot bill generation, plus field services and billing customer support.
We serve gas distributors and suppliers, electricity suppliers and water suppliers, with spot billing for electricity, water and gas meters and multichannel, multilingual support for the billing questions that follow.
Accurate billing depends on reliable readings, clean data, clear bills and responsive support when customers have questions.
Manual and contract meter reading by trained field teams.
Bills calculated and generated on the spot with portable devices.
Utility field support that keeps operations on schedule.
Multichannel, multilingual help with billing questions and disputes.
Quality assurance runs across field and contact center operations, so errors are caught early and customers receive bills they can trust.
Billing, metering and customer services for utilities of every size.
Professional meter readers who generate bills on the spot for water, electricity and gas.
Timely, accurate electricity meter readings for periodic billing.
Water meter readings and on-the-spot bills that reduce delays and disputes.
Gas meter reading and billing management for suppliers and distributors.
Inbound support for bill explanations, corrections and payment arrangements.
Compliant reminders and collections that improve cash flow.
AI quality monitoring, voice clarity and voice AI tools improve how billing questions are handled, while trained agents resolve disputes with empathy.
Automated, real-time QA scoring that moves from sample audits to up to 100% coverage, with coaching insights.
Real-time accent translation for voice clarity: faster resolutions, fewer repeats and escalations.
GenAI voice agents for inbound and outbound calling, with built-in telephony, integrations and analytics.
Agent assessment, onboarding and upskilling, with performance tracking and productivity visibility.
What utilities gain from specialist billing support.
Timely, accurate bills that get paid.
Accurate readings used directly in bill calculations.
No need to staff meter reading in-house.
On-the-spot bill generation.
Clear bills and helpful billing support.
Voice, chat and email for billing questions.
QA across field and contact operations.
Gas, electricity and water experience.
Share your customer base, meter types and billing cycles. We will come back with a scope, deployment plan and pricing.
Perspectives for utility leaders improving billing and service.
What utilities ask us before they outsource billing.
Meter readers use portable devices to take readings and generate bills on the spot. There is no delay between reading, billing calculation and bill delivery, so bills are faster and more accurate.
Outsourcing metering ensures fast, accurate billing and makes the billing process far more effective, without staffing field teams in-house.
Gas meter readers take readings manually and use portable technology to generate bills on the spot.
Gas billing management, electricity metering services, water meter spot billing and other utility billing services.
Yes. We support billing questions, corrections, payment arrangements and collections across voice, chat and email.
