The utility industry is highly customer-centric and has to deliver superior service while keeping operating costs low. A professional spot billing system lets your utility generate bills quickly, accurately and cost-effectively, while improving the customer experience.
Fusion CX offers spot billing services to utility clients around the world. Our professional meter readers work closely with you, using handheld technology and the latest innovations to produce fast, accurate bills that integrate with your billing system.
A connected ecosystem of mobile and web applications lets us deploy new processes across geographies within minutes, making utility billing faster, easier to manage and more effective.
Spot billing combines skilled field teams with portable devices and integrated software for on-the-spot bill generation.
Professional meter readers trained for accuracy and courteous customer contact.
Portable technology that captures readings and prints bills on the spot.
Mobile and web applications that deploy new processes within minutes.
Readings and bills synced with your billing and customer systems.
On-the-spot billing removes the delay between reading and billing, reducing disputes, estimated bills and the calls that follow them.
Meter reading and billing services for electricity, gas and water providers.
Timely, accurate water meter readings that lead to fast, prompt bill generation.
Electricity meter reading and billing management for timely, accurate periodic bills.
Manual gas meter reading and on-the-spot billing for gas suppliers and distributors.
Validation and upload of readings into your billing and customer systems.
Contact center support for customer questions about readings and bills.
Follow-up on overdue balances with compliant, customer-friendly outreach.
AI-driven quality monitoring and voice tools support the billing inquiries that follow every cycle, while field and contact teams keep service personal.
Automated, real-time QA scoring that moves from sample audits to up to 100% coverage, with coaching insights.
Real-time accent translation for voice clarity: faster resolutions, fewer repeats and escalations.
GenAI voice agents for inbound and outbound calling, with built-in telephony, integrations and analytics.
Agent assessment, onboarding and upskilling, with performance tracking and productivity visibility.
What utilities gain from professional spot billing.
Bills generated at the point of reading.
Fewer estimated bills and billing disputes.
Efficient field operations and technology.
Timely bills lead to timely payments.
Accurate, transparent bills build trust.
New processes live within minutes.
Coverage across geographies and seasons.
Experience across electricity, gas and water.
Share your meter volumes, regions and billing cycles. We will come back with a scope, deployment plan and pricing.
Perspectives on billing, service and CX for utilities.
What utilities ask us before they outsource meter reading and billing.
Spot billing is manual meter reading using modern technology. Meter readers use a portable device to capture readings and generate the bill on the spot, eliminating the time gap between reading and bill generation.
A specialist provider delivers faster, more accurate billing and makes the whole process more effective and cost-efficient.
Professional meter readers take readings on behalf of gas, electricity and water suppliers and generate bills on the spot using portable technology.
Gas billing management, electricity metering and billing, water meter billing and other utility billing services.
Yes. Our connected mobile and web applications sync readings and bills with your billing and customer systems.
