Call Center
Outsourcing In India
Call Center
Outsourcing to India
CUSTOMIZED BPO SOLUTIONS FOR INDIAN & GLOBAL COMPANIES
Fusion CX: Operating Call Centers in Tier 1, 2, and 3 Locations in India for Cost-Effective and Exceptional CX
At Fusion CX, we are committed to delivering exceptional customer support that drives brand loyalty and long-term customer satisfaction. As one of India’s leading call centers, we combine world-class service delivery, advanced technology, and a customer-first mindset to create seamless, efficient, and personalized customer experiences.
With a skilled workforce of over 12500+ professionals, Fusion CX manages high-volume customer interactions across multiple industries. Our teams are trained to consistently exceed customer expectations while maintaining accuracy, empathy, and performance at scale. Whether your business requires multilingual support, 24/7 availability, or customized engagement models, Fusion CX serves as a trusted partner for customer care outsourcing in India.
AI-Enabled CX Transformation
Our call center services in India are built on a comprehensive and tailored delivery approach. We support businesses in India and globally with solutions including omnichannel customer communication, appointment scheduling, technical support, and service troubleshooting. Each solution is designed to address specific business challenges and deliver measurable outcomes.
AI-powered automation enhances efficiency and reduces response times, while trained agents ensure empathetic, human-led communication. This balanced approach enables businesses to leverage advanced technology without sacrificing the authenticity of personal customer interactions. Fusion CX continues to set new benchmarks for Indian call centers within the BPO industry.
Partnering with Fusion CX for call center outsourcing in India offers more than cost efficiency. It provides access to innovation, scalability, and consistent service excellence. With a strong delivery presence in India and over 40+ global locations, Fusion CX enables businesses to serve both regional and international customers through a highly capable multilingual workforce.
Our 24/7 support model, powered by AI-driven tools and proven operational frameworks, ensures reliable customer service across time zones. As a trusted Indian call center, Fusion CX focuses on optimizing customer experiences while improving operational efficiency, helping businesses compete and grow in dynamic markets.
By combining technology with human expertise, Fusion CX enables organizations to scale confidently while maintaining service quality and customer satisfaction—no matter where their customers are located.
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OUR CAPABILITIES
INDUSTRIES WE SERVE
OUR LOCATIONS
Inbound and Outbound Customer Engagement
Fusion CX’s call center teams in India deliver reliable inbound and outbound customer engagement services. Inbound support covers customer inquiries, service requests, and sales-related interactions. Each interaction is handled accurately and consistently. Outbound services support market research, customer surveys, follow-ups, and other customer engagement initiatives. Together, these services help businesses manage high interaction volumes while maintaining service quality and positive customer experiences.
Voice and Non-Voice Customer Support
Fusion CX’s call center outsourcing services in India support both voice-based and non-voice customer interactions. Voice support includes inbound and outbound calls handled by trained customer service representatives. Non-voice services cover email, live chat, messaging platforms, and other text-based communication channels. This flexible support model allows customers to engage through their preferred channels while ensuring consistent service quality and timely resolutions.
Multilingual Support in 28+ Languages
Fusion CX operates across 40+ locations in 15 countries, supported by a diverse and multilingual workforce. Our teams deliver customer communications in over 28+ international and regional languages, enabling businesses to serve customers across global and local markets. As a leading call center services provider in India, Fusion CX provides reliable customer service in English and multiple regional Indian languages. This multilingual capability ensures more transparent communication, culturally aligned interactions, and more personalized customer experiences nationwide.
Omnichannel Support
Omnichannel support is a core part of Fusion CX’s call center outsourcing services in India. Our teams help businesses engage customers across multiple communication channels through a unified support model. This approach enables personalized interactions and allows customers to receive support through their preferred channels.
Appointment Scheduling & Management
Appointment scheduling and management play a critical role in effective contact center operations. Structured appointment handling helps businesses stay organized and make better use of available resources. It also improves customer satisfaction by reducing wait times, missed appointments, and follow-up delays.
Technical Support
Fusion CX provides reliable technical support services for clients across global markets. Our teams support a wide range of products and technologies. Services are tailored to match each client’s specific requirements. This approach helps improve customer experience, reduce support costs, increase productivity, and deliver stronger returns on investment.
Quality Assurance
Quality assurance is central to how Fusion CX delivers consistent customer experiences. All customer interactions are monitored across voice and digital channels to maintain service standards and interaction quality. This structured approach enables affordable, strategic, and customer-focused quality control while generating actionable insights into customer behavior, products, and processes.
Digital Solutions
Fusion CX offers a range of digital solutions that support automation across internal operations and business-critical processes. These solutions help businesses streamline workflows and reduce manual effort. By improving operational efficiency, Fusion CX enables organizations to lower operating costs while achieving better performance outcomes.
Banking, Financial Services & Insurance
Fusion CX provides omnichannel and multilingual call center services in India for the BFSI sector. With over three decades of industry experience, our teams support banks, financial institutions, and insurance providers with reliable customer engagement solutions. Backed by skilled talent and modern technology, Fusion CX delivers consistent interactions across voice, live chat, email, and social media channels. This approach helps BFSI organizations strengthen customer trust, improve service quality, and enhance brand value.
Retail and Ecommerce
Fusion CX delivers call center solutions in India for retail and e-commerce businesses. Our teams provide prompt and effective customer support to create personalized shopping experiences. With strong awareness of industry trends and technology, we help brands improve customer engagement and drive business growth.
Telecom
Fusion CX delivers customized call center solutions in India for telecommunications providers. With over three decades of experience, we support telecom companies of all sizes with customer experience management services. Our services include customer support, billing assistance, payments, and related BPO operations across multiple channels.
Travel, Tourism, and Hospitality
Fusion CX supports travel, tourism, and hospitality brands with effective inbound and outbound call center services. Our teams bring years of industry experience to manage customer interactions across the travel lifecycle. We deliver cost-effective solutions that improve operational efficiency, reduce risk, and support growth across new markets.
Healthcare
Fusion CX delivers healthcare call center services designed for the Healthcare and Life Sciences industry. Our solutions support patient engagement, inquiry management, and service coordination through structured CRM-driven workflows. With trained teams and a patient-first approach, we handle interactions with empathy, accuracy, and attention to detail.
High-Tech
Fusion CX delivers tailored call center and customer support solutions for high-tech businesses. We support FinTech, EdTech, startups, and software-driven platforms with services designed to match their unique needs. This approach allows high-tech brands to focus on innovation while we manage customer engagement and support operations.
Energy and Utilities
Fusion CX delivers call center outsourcing services in India for energy and utility providers. Our teams support uninterrupted customer engagement and service operations across multiple channels. With industry experience and technology-enabled solutions, we help organizations streamline operations, improve financial performance, and support long-term growth.
KOLKATA, WEST BENGAL
Y9, EP Block, Sector V, Salt Lake City, Bidhan Nagar, Kolkata – 700091
Equipped with a team of skilled and experienced customer support representatives, our office in Kolkata is one of the primary locations for call center outsourcing to India. Our call center agents work collaboratively to deliver superior customer experience (CX) management to our global clients across an array of industries through our customer support services.
HOWRAH, WEST BENGAL
Webel IT Park, 2nd Floor, Beside Gems & Jewellery Park, Ankurhati, Domjur, Howrah – 711409, WB
Regardless of your industry, our call center in Howrah can provide a lot of value to your company by outsourcing professional call center services to strengthen your customer support operations. Our outcome-driven, technologically supported approach ensures uncompromised service quality to promote superior customer interactions and positive experiences.
KALYANI, WEST BENGAL
Webel Technology Park, Block B, Kalyani, West Bengal – 741235
We have our contact center located in Kalyani, which expands our presence in the state and allows us better to serve local and global audiences. Additionally, it enables us to access local talent from the Kolkata suburbs, guaranteeing that our clients receive the best agents delivering first-rate customer care outsourcing in India for greater CX delivery.
DURGAPUR, WEST BENGAL
Webel IT PARK – Durgapur , Palashdiha, Industrial Area, Durgapur, West Bengal – 713208
Our contact center in the industrial city of Durgapur, West Bengal, is one of the widely known call center in India. It strengthens our presence in the eastern region and helps us deliver premium call center outsourcing services in India. The top-notch infrastructure backed by the latest technology guarantees global-standard customer support operations at competent prices.
MUMBAI, MAHARASHTRA
No 919, 9th Floor, Rupa Solitaire, A1 Sector 1, Millennium Business Park, Mahape Navi Mumbai Maharashtra india 400710
Our contact center in Mumbai, which has a remarkable presence in one of the largest cities in the country, enables us to service customers from all over India as well as from other nations across the world. To achieve exceptional CX delivery, all agents from our call center in India receive the best training in product knowledge about client businesses and customer interaction ethics.
BENGALURU, KARNATAKA
Subramanya Arcade Tower A” 5th floor, Bannerghatta Rd, old Gurappanapalya, BTM Layout, Bengaluru, Karnataka 560029
NOIDA, UTTAR PRADESH
Office No 44, H Block, Floor 2nd, Sector 63, Noida - 201301, Uttar Pradesh
Noida is home to some of the most well-known businesses in India and is one of the nation's fastest-growing business destinations. For the delivery of top-notch call center solutions in India, our talent acquisition team makes sure to hire the most qualified and competent agents. Fusion CX offers outstanding customer support with expert-level professionalism, ensuring a positive CXM.
MOHALI, PUNJAB
Plot No E261, 4th Floor, IT Tower, Industrial Focal point, Phase 8B, SAS Nagar, Mohali - 160062, Punjab
We have two dedicated call centers in the city of Mohali, making our presence more potent in the northwest part of the country. This enables us to tap the talented workforce in Punjab and train them to deliver high-quality professional customer support to national and international customers. As a result, our customer care services in the region have become synonymous with the best BPO services in India.
Related Posts
Why Global Brands Are Choosing India’s Contact Centers to Lead the Future of Customer Experience in 2025
Building Fusion CX Operations in India: How a Top BPO is Powering Global Success Onshore and Offshore
FAQs
Why should I consider call center outsourcing in India?
Call center outsourcing in India offers several advantages. It provides access to a large pool of skilled and English-speaking professionals at a cost-effective rate. India has a well-established reputation for delivering high-quality customer service and has a robust technological infrastructure to support call center operations.
What types of call center services can be outsourced to India?
India offers a wide range of call center services that can be outsourced, including inbound customer support, outbound telemarketing, technical helpdesk, order processing, lead generation, appointment setting, and more. The flexibility and expertise of Indian call centers allow them to cater to diverse industry verticals.
What is the cost advantage of outsourcing call center operations to India?
Outsourcing call center operations to India can provide significant cost savings. Labor costs in India are comparatively lower than many other countries, allowing businesses to reduce overhead expenses while maintaining service quality. The cost advantage combined with a highly skilled workforce makes India an attractive destination for call center outsourcing.
What kind of infrastructure and technology can I expect from Indian call centers?
Indian call centers generally have state-of-the-art infrastructure and advanced technology systems. They employ robust telephony setups, CRM software, call recording, analytics tools, and other necessary technologies to ensure smooth operations and optimal customer experiences.
Is Fusion CX a Good Choice for Call Center Outsourcing in India?
While considering call center outsourcing in India, you opt for the one that can offer customized solutions. With Fusion CX, you'll get premium call center services in India - catering to businesses across industry verticals for over three decades. In addition, we have a presence in all four quarters in India, which enables us to better cater to your specific needs and customer service goals.
