BFSI CALL CENTER SERVICES

BFSI CALL CENTER SERVICES

TRANSFORM BFSI OPERATIONS WITH AI-FIRST CX SCALABLE CUSTOMER EXPERIENCE SOLUTIONS

Artificial Intelligence-Powered Customer Experience Solutions for Banking, Financial Services & Insurance

Fusion CX aims to redefine call center outsourcing support for the modern financial landscape using our proprietary AI-First CX approach. We provide high-performance BFSI BPO services that integrate end-to-end customer engagement, and intelligent back-office solutions. We empower financial organizations to master high-volume interactions and automate complex workflows while maintaining rigorous regulatory compliance through real-time Artificial Intelligence Powered Customer Experience monitoring

With decades of experience in highly regulated environments, Fusion CX merges deep domain expertise with our AI-First CX strategy. From digital customer acquisition and automated onboarding to intelligent servicing, collections, and retention, our BFSI BPO services ensure every touchpoint is optimized for security and ROI.

banking & financial call center support

 

BFSI BPO: AI-Driven Solutions for Superior Customer Experience Support and High CSAT/NPS

Our BFSI BPO services are engineered for the high stakes demands of banking, finance, and insurance. We integrate proprietary solutions like MindVoice and MindSpeech to fundamentally enhance support quality. These AI-First CX technologies create an immersive customer experience by communication and analyzing vocal intent in real-time.

For our call center outsourcing support in banking and finance, we strategically deploy advanced AI tools such as Arya and AI QMS. By utilizing Artificial Intelligence Powered Customer Experience at the agent level, we consistently improve resolution rates and boost your overall CX index.

By choosing our BFSI BPO services, you leverage automated quality management that maximizes NPS across all service lines, ensuring your institution stays ahead of customer expectations.

OUR BFSI SERVICES PORTFOLIO

Fusion CX structures its BFSI BPO services across specialized categories. Each module utilizes AI-First CX to support distinct financial products and optimize unique customer journeys.

CONSUMER LENDING

MORTGAGE SERVICING

CREDIT CARD SERVICING

INSURANCE BPO SERVICES

COMMERCIAL LENDING BPO

Consumer lending

CONSUMER LENDING

As a leading provider of BFSI BPO services, we deliver a specialized mix of domain expertise and AI-First CX analytics. Our high-performance consumer lending operations streamline the loan lifecycle through empathetic engagement and automated verification. We enhance borrower experiences while ensuring strict regulatory compliance, making us the strategic partner you need to scale lending operations efficiently.

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Mortgage servicing

MORTGAGE SERVICING

We help mortgage providers redefine the borrower experience by combining human empathy with Artificial Intelligence Powered Customer Experience. Our high-performance call center outsourcing support delivers seamless, omnichannel engagement. We handle everything from escrow analysis to loss mitigation, ensuring your business stays agile and compliant in an evolving housing market.

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Credit card servicing

 

CREDIT CARD SERVICING

Transform every cardholder interaction into a growth opportunity with our comprehensive BFSI BPO services. We provide high-performance credit card support that utilizes AI-First CX predictive analytics to reduce churn. By enhancing cardholder trust through personalized, data-driven interactions, we help your retail banking brand stay competitive in a digital-first market.

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Insurance bpo services

 

INSURANCE BPO SERVICES

Build lasting policyholder trust with our end-to-end insurance solutions. Our AI-First CX framework is designed to navigate the shifting regulatory landscape of the insurance industry. By leveraging our specialized call center outsourcing support, you gain access to a global talent pool and real-time analytics that reduce operational friction and drive higher retention.

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Commercial lending

 

COMMERCIAL LENDING BPO SOLUTIONS

Transform complex lending operations with our end-to-end commercial solutions. By leveraging our AI-First CX workflows and multilingual support, you gain a strategic advantage in the modern financial landscape. Our BFSI BPO services allow you to reduce operational overhead while maintaining the high standards of compliance your commercial borrowers expect.

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CUSTOMER EXPERIENCE & CONTACT CENTER SERVICES

Our call center outsourcing support is built on an AI-First CX foundation, ensuring every touchpoint is data-driven and customer-centric. We provide specialized BFSI BPO services that modernize traditional support models through the following core pillars:

Omnichannel Customer Support

Deliver seamless customer service across voice, chat, email, SMS, and digital channels. Our AI-First CX framework unifies banking, lending, and insurance platforms, ensuring that customer context follows every interaction. By integrating Artificial Intelligence Powered Customer Experience, we eliminate data silos and provide a consistent, high-fidelity experience across all financial touchpoints.

Customer Onboarding & Account Support

Streamline critical growth phases with automated account setup and KYC verification. We utilize AI-First CX tools to accelerate documentation and onboarding journeys with unparalleled accuracy. Our BFSI BPO services ensure that every new customer relationship begins with a friction-free experience that remains strictly compliant with global financial regulations.

Multilingual & Global Support

Serve diverse customer bases with high-performance multilingual support across multiple regions. By leveraging our proprietary MindVoice and AI-First CX translation capabilities, we ensure accessibility and improved customer satisfaction regardless of language. Our call center outsourcing support allows your brand to scale globally while maintaining the local empathy essential for financial trust.

Customer Experience Analytics & QA

Optimize your performance through the power of Artificial Intelligence Powered Customer Experience analytics. We leverage AI QMS for real-time reporting and quality monitoring to improve service consistency. These BFSI BPO services transform raw data into actionable insights, ensuring your compliance, security, and CX performance metrics exceed industry standards.

Our AI-First CX framework improves the borrower experience and accelerates processing. We ensure strict regulatory compliance across high-volume lending operations.

CONSUMER LENDING SOLUTIONS

Fusion CX supports the full consumer lending lifecycle with specialized services tailored to individual lending products. Our solutions are designed to improve borrower experience, accelerate processing, and ensure regulatory compliance across high-volume lending operations.

Explore Consumer Lending Solutions:

We offer dedicated customer support models tailored to each lending product, spanning origination, servicing, and borrower engagement

Personal Loans

Deliver seamless customer service across voice, chat, email, SMS, and digital channels for banking, lending, insurance, and financial platforms.

Auto Loans

End-to-end customer support across auto financing, payments, and account servicing.

Payday Loans

High-volume borrower support with compliance-driven servicing and repayment assistance.

Mortgage Solutions

Borrower engagement and operational support across origination and loan servicing.

Mortgage Refinancing

Dedicated support for refinance inquiries, documentation, and status tracking.

Credit Cards

Customer service and operations support for card issuance, servicing, and disputes.

Consumer lending solutions

Loan Origination & Application Support

Assist customers through loan applications, documentation, eligibility checks, and status updates.

Loan Servicing & Customer Support

Handle inquiries related to EMIs, payment schedules, interest calculations, statements, and account changes.

Mortgage & Credit Product Support

Provide dedicated support for mortgage solutions, refinancing, and credit card servicing with compliance-driven processes.

COMMERCIAL & SPECIALTY LENDING

Fusion CX delivers structured support for complex commercial and specialty lending products, helping lenders manage borrower interactions, documentation, and servicing with accuracy and scale.

Explore Commercial & Specialty Lending Solutions

Designed to support complex borrower journeys, documentation-heavy workflows, and high-touch servicing requirements

Commercial Loan Support

Support commercial lending workflows including borrower communication, documentation follow-ups, and servicing inquiries.

Merchant Cash Advance (MCA) Support

Provide customer service and operational support for MCA providers, including funding queries, repayment tracking, and merchant communications.

INSURANCE SOLUTIONS

Fusion CX supports insurers across the policyholder lifecycle with customer experience and operational services designed for responsiveness, accuracy, and compliance.

Explore Insurance Solutions:

(End-to-end policyholder and claims support across major insurance product lines.)

Property & Casualty Insurance

Customer service and claims support for property, liability, and casualty insurance products.

Life Insurance

Policyholder support across onboarding, servicing, claims, and beneficiary assistance.

Auto Insurance

End-to-end customer and claims support for personal and commercial auto insurance policies.

Insurance solutions

Policyholder Support & Servicing

Handle policy inquiries, endorsements, renewals, and customer service for insurance providers.

Claims Support Services

Assist with FNOL, claims status updates, documentation follow-ups, and customer communications.

Insurance CX & Retention

Improve policyholder satisfaction and retention through proactive engagement and responsive service.

REMITTANCE & PAYMENT SUPPORT SOLUTIONS

Fusion CX helps financial institutions and payment providers deliver reliable, customer-centric remittance and transaction support.

Explore Remittance Solutions:

(Reliable customer support for domestic and cross-border payment and transfer workflows.)

Remittance Customer Support

Support customers with remittance transactions, transfer tracking, dispute handling, and beneficiary management.

Payments & Transaction Assistance

Handle payment inquiries, failed transactions, chargebacks, and resolution workflows.

COLLECTIONS CENTER OF EXCELLENCE (CoE)

Fusion CX’s Collections CoE provides compliant, customer-sensitive recovery solutions designed to reduce delinquency while preserving customer relationships across regulated and high-volume environments.

Collections Service Areas

First-Party Collections

Customer-centric, brand-safe collections delivered directly on behalf of lenders and service providers.

Payments & Transaction Assistance

Handle payment inquiries, failed transactions, chargebacks, and resolution workflows.

Debt Resolution Services

Negotiation-driven approaches focused on repayment plans and amicable resolution.

Digital Collections Solutions

Omnichannel, analytics-led collections using digital outreach and self-service tools.

Collections Solutions by Industry

Auto Loan Collections

Specialized recovery support for secured auto lending portfolios.

Credit Unions & Banks

Compliance-ready collections aligned to banking regulations and member experience.

E-Commerce

High-volume transaction recovery and dispute-led collections support.

Fintech & BNPL Lenders

Agile, tech-enabled collections for digital-first lending models.

Healthcare RCM

Patient-friendly collections supporting revenue cycle operations.

Healthcare Providers

Sensitive, compliant recovery for provider billing and balances.

Telecom

Subscription and usage-based collections with retention-focused outreach.

Utilities & Energy

Billing recovery support for regulated utility and energy providers.

AI SOLUTIONS FOR BFSI CUSTOMER EXPERIENCE & OPERATIONS

AI QMS

Ensure regulatory compliance and service accuracy through automated quality audits, scoring, and reporting.

Conversational AI

Deploy AI-powered voice and chat bots for balance inquiries, payment status, loan information, and insurance support.

Agent Assist & Real-Time Support

Enable agents with real-time guidance for complex BFSI interactions, improving accuracy and resolution times.

Marketing & Acquisition AI

Support customer acquisition and engagement through data-driven outreach and lead qualification strategies.

THE FUSION CX-FACTOR

12500+ Skilled Agents

PCI-DSS
Certified

28+
Language
Support

Global, Nearshore &
Offshore Delivery

Ensured Business
Continuity

WHY CHOOSE FUSION CX FOR BFSI SUPPORT?

End-to-End BFSI Coverage

Fusion CX supports the complete BFSI lifecycle—from acquisition and onboarding to servicing, collections, and retention.

Compliance-First Delivery

Our operations are built for regulated environments, ensuring adherence to financial, data security, and regional compliance requirements.

AI-Enabled, Human-Led CX

We combine AI-driven automation with trained BFSI specialists to improve efficiency without compromising trust or customer experience.

Proven BFSI Expertise

With extensive experience across banking, lending, insurance, fintech, and payments, Fusion CX understands the complexity of BFSI operations.

Scalable & Multilingual Support

Our global delivery model enables BFSI organizations to scale quickly while serving diverse customer populations.

WHY CHOOSE FUSION CX FOR BFSI SUPPORT

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