Mumbai, India | May 7, 2025 — In a moment that will go down as a defining milestone in our journey, Fusion CX has been awarded the prestigious “BPO of the Year” at the 15th Edition BPO Innovation Summit & Awards 2025. The ceremony, held on May 7 at Mumbai’s premier business venue, brought together global leaders and disruptors in outsourcing, customer experience, and technology transformation.
Being named BPO of the Year is more than just an accolade—it is a powerful endorsement of the value we deliver to our clients, our relentless pursuit of innovation, and our people-first culture that powers everything we do. This honor affirms Fusion CX’s leadership in redefining the global BPO industry through next-generation CX strategies, AI-powered platforms, and a deep commitment to delivering outcomes that matter.
What This Award Means for Fusion CX
Winning BPO of the Year underscores the tremendous impact we are creating across sectors—from healthcare and financial services to eCommerce, utilities, and travel. It reflects our ability to combine operational excellence with empathetic, tech-driven customer engagement that creates measurable value.
We are proud to be recognized for:
- Outcome-Obsessed Delivery Models that prioritize customer success
- Next-Gen Technologies like AI Voice Agents, Real-Time Accent Harmonization, Conversational Bots, and Predictive Analytics
- Omnichannel Capabilities across 40+ languages, enabling seamless, localized support
- A People-Powered Culture rooted in empathy, diversity, and performance
Our core belief remains: Technology is only transformative when guided by human insight and compassion.
Fusion CX at the BPO Innovation Summit 2025
The award ceremony was attended by leading minds from the BPO ecosystem, but the stage also belonged to Fusion CX’s frontline leaders and ambassadors, who proudly represented our brand, culture, and global capabilities:
- Raja Roy, Site Head – Fusion CX, Durgapur, India
- Nishant Shukla, Assistant Manager – Mumbai, India
- Vikas Sinde, Site Head – Fusion CX, Mumbai, India
- Vishwa Pratap, VP – Global Sales, Omind
Their presence symbolized our shared commitment to building a unified global CX powerhouse, fueled by diversity and driven by a common mission—to make every interaction intelligent, human, and impactful.
A Thank You to Our People and Partners
This recognition belongs to each of our 10,500+ team members worldwide. Your resilience, creativity, and relentless pursuit of excellence have made Fusion CX a trusted partner and a BPO of the Year.
To our clients and partners—your trust challenges us to stay ahead of the curve. You inspire us to deliver more seamless, intelligent, and human-centered experiences every day. Together, we are reshaping the future of customer experience.
Looking Ahead: Our Vision for the Future
While we celebrate this incredible honor, we remain focused on the road ahead. This isn’t a destination—it’s a launchpad. Our journey continues with a renewed commitment to:
- Scaling innovation across geographies and industries
- Deepening client relationships with consultative CX transformation
- Building a more inclusive, adaptive, and tech-forward organization
In 2025 and beyond, we will keep pushing boundaries—not just to stay relevant, but to redefine what’s possible in the BPO and CX space.
“Winning isn’t the end—it’s proof we’re on the right path. Now we push even harder, dream even bigger, and deliver even better.” – Manish Jain, Fusion CX’s Chief Marketing and Strategy Officer
Final Thoughts
Being named BPO of the Year is a moment we’ll remember—but it’s also just the beginning. At Fusion CX, we are driven by people, powered by technology, and guided by purpose. This award fuels our passion to evolve, innovate, and lead the global CX transformation—one customer interaction at a time.
About the BPO Innovation Summit & Awards
The BPO Innovation Summit & Awards is one of the outsourcing industry’s most coveted platforms, honoring excellence in innovation, strategy, digital transformation, and operational performance. The 15th edition in 2025 was attended by CXOs, operations leaders, and innovators across BPO, BPM, and customer experience transformation sectors. www.bpotech.in
