Transforming Receivables
into Revenue

Transforming Receivables into Revenue

The Fusion CX Collections Center of Excellence

Where advanced retention technology meets empathetic human negotiation.

We protect your brand reputation while maximizing recovery rates across the entire credit lifecycle.

In an economic landscape shaped by rising delinquencies, tighter regulations, and evolving consumer behavior, collections success is no longer defined solely by recovery—it is defined by retention. Headquartered in Atlanta and supported by a global delivery network, Fusion CX leads this shift with a Collections Center of Excellence designed around one core principle: Success The Right Way.

With over 155 years of combined leadership experience in the collections and receivables domain, Fusion CX integrates the accuracy of AI-driven predictive insights with the empathy and emotional intelligence of trained human negotiators. The result is a powerful, compliance-ready collections ecosystem that boosts your recovery performance while safeguarding long-term customer relationships.

Our Collections Service Portfolio

First-Party Collections

Acting as an extension of your brand to manage early-stage delinquencies, improve right-party contact rates, and prevent roll rates.

Loan Debt Collections

Specialized, high-complexity recovery for installment loans, including auto, mortgage, personal, and commercial credit.

Debt Resolution Services

Operational support for the world’s leading debt settlement and negotiation providers, ensuring regulatory-safe customer engagement.

Healthcare RCM Collections

End-to-end revenue cycle workflows—pre-service to post-discharge—focused on reducing AR days and improving patient financial experience.

Digital Collection Solutions

Automation and AI Solutions for Collections, including:

  • Skip tracing
  • Conversational chatbots
  • Predictive dialers
  • Self-service negotiation portals
  • AI-based segmentation & scoring

Industry Expertise

Fusion CX provides collections and revenue recovery services across a broad blend of regulated, consumer-facing, and enterprise industries:

Banking & Financial Services

Supporting credit cards, personal loans, and secured lending with compliant, customer-centric recovery frameworks.

Fintech & BNPL Lenders

Enabling fast, digital-first recovery strategies optimized for high-velocity, short-cycle consumer lending solutions such as Buy Now, Pay Later.

Credit Unions & Regional Banks

Delivering community-aligned collections that balance repayment goals with member experience.

Healthcare Providers, Hospitals & RCM Companies

Improving patient financial engagement and reducing AR days through compassionate, HIPAA-aligned services.

Utilities & Energy

Managing billing collections, shut-off prevention, and reconnection workflows with regulatory precision.

Telecommunications & Broadband

Reducing churn and improving post-bill recovery for wireless, broadband, and subscription-based service plans.

E-Commerce & Retail Credit Programs

Supporting installment payments, private-label cards, and buy-now-pay-later programs with high contact precision.

Automotive Finance

Handling early to late-stage auto loan delinquency with specialized negotiation and repossession-prevention expertise.

The Fusion Advantage

Why Leading Enterprises Trust Fusion CX

Human + Tech Synergy 

Arya, our AI Co-Pilot, equips agents with real-time insights—sentiment cues, risk alerts, and next-best-action prompts—making every conversation more empathetic, compliant, and effective.

Global Scale, Local Nuance

With operations in 40 countries and support in 28 languages, we combine global reach with cultural intelligence to engage customers in the tone and context that drive successful resolutions.

Compliance as a Cornerstone

Our Arya Quality Auditor monitors 100% of interactions in real time, ensuring strict adherence to FDCPA, TCPA, CFPB guidelines, state regulations, PCI-DSS, SOC 2, and HIPAA. This airtight framework minimizes legal risk and strengthens customer trust.

Omnichannel Outreach

We engage customers through their preferred channels to boost right-party contact rates and improve recovery outcomes:
Voice | SMS | Email | Chat | App Notifications | Self-Service Portals

The Fusion Advantage

Business Impact of the Fusion CX Collections COE

Organizations partnering with Fusion CX typically see:

20–35% improvement
in recovery and liquidation rates

Reduced DPD progression
with early intervention

Higher right-party contact
rates through omnichannel reach

Lower cost-to-collect
through right-shored delivery

Enhanced compliance adherence
with automated QA

Improved customer satisfaction
in sensitive financial conversations

THE FUSION CX-FACTOR

Certified
Tech Support

PCI-DSS
Certified

28
Language
Support

Ensured Business
Continuity

AI-powered
man-machine solutions

GET IN TOUCH

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