Digital Collection
Solutions

Digital Collection
Solutions

Analytical, Digital Collection Solutions

AI-Powered, Omnichannel Tools to Accelerate Recovery and Reduce Cost-to-Collect

Modern consumers expect the convenience of digital-first engagement—especially when resolving sensitive financial matters. As self-service, automation, and AI reshape the collections landscape, organizations need partners who can deliver customer-friendly, compliant digital solutions that increase right-party contact and improve liquidation rates.

Fusion CX’s Digital Collection Solutions combine advanced automation, omnichannel outreach, and AI intelligence to reduce manual effort, increase repayment convenience, and support cost-efficient, scalable recovery.

Why Digital Collections Matter More Than Ever

The modern borrower prefers digital engagement for reminders, payment updates, and repayment actions. Digital solutions offer:

  • Higher response rates through non-intrusive channels
  • Lower operational cost vs. live agent outreach
  • Better compliance control with automated workflows
  • Self-service convenience that aligns with borrower behavior
  • Consistent communication without agent variability

Fusion CX brings together automated tools, next-gen analytics, and human-assisted digital workflows to transform your recovery operations.

Our Digital Collection Solutions

AI-Powered Skip Tracing

Leverage automated database checks, identity verification, address updates, and behavior scoring to improve right-party contact rates.

Conversational Chatbots & Virtual Assistants

24/7 AI-powered agents that handle:

  • Payment reminders
  • Payment plan negotiation
  • Balance inquiries
  • Billing explanations
  • Promise-to-pay confirmations

Self-Service Payment & Negotiation Portals

Borrowers can resolve obligations anytime through:

  • Online payment portals
  • Automated payment plan setup
  • Hardship options
  • Digital settlement negotiation

Automated SMS, Email & App Notifications

Fully compliant campaigns that deliver:

  • Payment reminders
  • Due date alerts
  • Balance updates
  • Settlement offers
  • Digital P2P confirmations

Automated outreach increases reach while reducing manual agent workload.

Predictive & Behavioral Segmentation

AI models score borrowers based on:

  • Engagement behavior
  • Payment propensity
  • Past interactions
  • Timeliness and risk indicators

Outreach is prioritized based on likelihood to respond.

Intelligent Dialer & Digital Hybrid Models

Combine predictive dialing with digital pre-engagement to improve RPCs and reduce call attempts.

Digital Dispute & Verification Workflow Automation

Automated handling of:

  • Validation notices
  • Document collection
  • Dispute tracking
  • Resolution workflows

Secure Payment Processing

PCI-DSS compliant systems that simplify collection and reduce friction.

The Fusion Advantage for Digital Collections

Omnichannel Engagement at Scale

Reach borrowers through the channels they trust most:
Voice | SMS | Email | Chat | App | Self-Service Portals

AI Intelligence that Enhances Every Touchpoint

  • Arya AI Co-Pilot enhances agent interactions
  • Arya Quality Auditor ensures 100% QA
  • Predictive scoring models optimize contact strategy

Lower Cost, Higher Efficiency

Automated workflows reduce agent dependency and improve operational ROI.

Digital-First Borrower Experience

Fast, intuitive, mobile-friendly tools designed for today’s consumer expectations.

Compliance-Built Automation

Digital flows follow:
FDCPA • TCPA • CFPB • State regulations • PCI-DSS • SOC 2

Industries & Segments Benefiting from Digital Collection Solutions

Fusion CX’s digital platforms improve efficiency across:

Banking & Financial
Services

Fintech &
BNPL

Telecommunications &
Broadband

Utilities &
Energy

Healthcare &
RCM

Retail Credit &
E-Commerce

Auto Finance &
Mortgage Servicing

Subscription &
SaaS Billing

Each sector benefits from tailored workflows, compliance frameworks, and consumer-appropriate communication styles.

Business Impact You Can Expect

Digital Collection Solutions enable organizations to achieve:

30–60% lower
cost-to-collect

Higher repayment rates
through self-service

Improved right-party contacts
with digital pre-engagement

Reduced agent workload
with automation

Stronger compliance
governance

Higher borrower
satisfaction

Delivering AI-First CX

01
AI QMS

AI QMS

Enterprise QA Solution

AI-QMS delivers AI-powered, automated, real-time QA scoring, moving from sample audits to up to 100% coverage with coaching insights.

02
Accent Harmonizer

Accent Harmonizer

Bridging Accent Gaps

AI-powered, real-time accent translation boosts voice clarity in every customer interaction—faster resolutions, fewer repeats/escalations, more comfortable calls.

03
Sayin.ai

Sayin.ai

Enterprise-Grade Voice AI

GenAI voice agents for inbound and outbound calling with built-in telephony, integrations, and analytics to optimize voice workflows.

04
MindWorkPlace

MindWorkPlace

AI-powered People Platform

Automates agent assessment and supports employee life-cycle management, fast onboarding, and upskilling with performance tracking and productivity visibility.

Power of GenAI . Human-in-the-loop . Secure . Auditable

THE FUSION CX-FACTOR

Certified
Tech Support

PCI-DSS
Certified

28+
Language
Support

Ensured Business
Continuity

AI-powered
man-machine solutions

GET IN TOUCH

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