Mandaluyong
500 Shaw Zentrum
5th, 6th and 7th Floors, 500 Shaw Zentrum, 500 Shaw Boulevard, Mandaluyong City 1550, Philippines
Eight delivery centers across Quezon City, Mandaluyong, Pasig, Cebu, Silang, Legazpi and Davao, delivering AI-enabled, 24/7 omnichannel CX for global brands.
Fusion CX operates one of the largest enterprise-grade call center networks in the Philippines, with delivery centers across Quezon City, Mandaluyong, Pasig, Cebu, Silang, Legazpi and Davao supporting global brands in healthcare, BFSI, retail, telecom, travel and high-tech. Backed by a publicly listed parent with 40+ delivery centers, 28 supported languages and 17.5K+ employees, we combine deep local talent with global delivery resilience.
Our customer service outsourcing in the Philippines spans voice, chat, email and social, engineered for omnichannel CX and underpinned by AI-driven quality management, real-time analytics and continuous optimization. Whether you need 30 seats for a launch program or 1,000+ for full lifecycle CX, we build a Philippines call center that flexes with your roadmap and ramps in as little as 30 days.
AI-enabled quality and performance management. Every seat in our Philippines operation is wired into a closed-loop AI quality stack: 100% call coverage, automated scoring, sentiment and intent detection, and real-time supervisor nudges. The result is compounding improvement: faster resolution, lower error rates, higher CSAT and a data trail that makes every optimization decision defensible.
Geographic spread across the country gives you scale, talent reach and built-in business continuity.
Most enterprises don’t pick one country; they pick the right mix. Here’s how the three leading outsourcing regions compare.
| Dimension | Philippines | India | LATAM |
|---|---|---|---|
| Strongest for | Voice CX, customer service, retention | Tech support, back office, analytics, scale | Nearshore voice, bilingual EN/ES, peak overflow |
| English quality | Neutral, Western accent | Strong, India-accented | Bilingual, neutral |
| Time-zone fit | APAC + dedicated US/UK shifts | APAC + 24/7 follow-the-sun | Real-time US/Canada coverage |
| Cultural alignment | High (US, UK, AU) | Moderate | Moderate to high (US Hispanic markets) |
Designed for diverse business needs, across voice, chat, email and social.
Trained, empathetic agents handle real-time inquiries, complaints and requests around the clock.
From first inquiry to post-sale follow-up, we create a seamless buying experience.
Agents manage schedules, follow-ups and consultations while minimizing conflicts.
Careful, timely handling of post-sale requests that protects customer trust.
Program design and management that rewards customers and drives repeat business.
Troubleshooting, software and hardware support that minimizes downtime.
We identify, qualify and nurture prospects that match your objectives.
Accurate order processing, shipment tracking and delivery coordination.
Empathetic resolution that turns complaints into loyalty.
Customer-centric, ethical recovery that protects relationships.
Teams trained on the workflows, regulations and customer expectations of your sector.
Secure, efficient support for banking, loans, insurance and financial products.
24/7 support for product questions, order tracking and returns.
Troubleshooting, billing assistance and subscription management that reduce churn.
Bookings, inquiries and cancellations for airlines, OTAs, car rental and hotels.
HIPAA-compliant patient engagement, scheduling and claims support.
Technical support, customer service and lead generation for fast-growing tech firms.
Billing queries and service changes that keep essential services running.
Inquiries, order processing and after-sales service for contractors and homeowners.
A mature BPO ecosystem with talent, policy and cultural fit on your side.
Affordable labor and operating costs make the Philippines a highly cost-effective BPO destination without compromising quality.
Pro-BPO policies, tax incentives and infrastructure investment create an environment built for growth.
Exceptional English skills plus access to multilingual talent for diverse global audiences.
English-proficient professionals known for dedication, empathy and consistent quality.
Strong alignment with Western markets means smoother conversations and higher satisfaction.
Innovative, scalable and secure solutions from a partner with 40+ centers worldwide.
Eight delivery centers across Quezon City, Mandaluyong, Pasig, Cebu, Silang, Legazpi and Davao for scale and redundancy.
Advanced analytics that optimize performance and satisfaction.
Flexible resources that grow with your operational requirements.
PCI DSS, SOC 2, ISO and HIPAA-certified practices.
Disaster recovery and continuity plans for uninterrupted service.
Share your volumes, channels and languages. We will come back with a site recommendation, ramp plan and pricing.
Guides for leaders evaluating Philippines outsourcing.
What buyers ask before outsourcing to the Philippines.
Philippines BPO companies provide inbound customer support, outbound sales, technical support, help desk, live chat, email support, back-office processing, data entry, finance and accounting, healthcare support and omnichannel customer service. Fusion CX tailors these to your business goals and customer expectations.
A highly skilled English-speaking workforce, a strong customer service culture, competitive operating costs and 24/7 capability. Businesses also benefit from cultural compatibility with Western markets and a mature BPO ecosystem.
Yes. An experienced workforce, high English proficiency, a customer-centric culture and cost-effective operations let businesses improve customer satisfaction while reducing operating costs and scaling support teams.
We support healthcare, retail, eCommerce, banking, financial services, insurance, telecommunications, travel, hospitality, technology and utilities.
AI-powered automation, cloud contact center platforms, workforce management, speech analytics, quality monitoring, CRM integrations, intelligent routing and real-time reporting.
Eight centers: three in Metro Manila (500 Shaw Zentrum, Mandaluyong; E-Commerce Plaza, Eastwood City, Quezon City; and Cyberscape Alpha, Ortigas Center, Pasig), two in Cebu City (Fuente Osmeña and Filinvest Cyberzone Cebu), and one each in Silang, Legazpi and Davao.
Dedicated teams, full-time equivalents (FTE), transaction-based, shared services and customized engagements, designed for cost efficiency as you grow.
Share your goals, support requirements, expected volumes and growth plans. Our team will assess your needs and recommend a Philippines call center solution that fits your objectives and budget.
