Medical & Healthcare
BPO Services

Medical & Healthcare
BPO Services


Healthcare BPO Services – Enhancing Efficiency & Patient Care

Healthcare providers face unprecedented challenges like high volumes of patient queries and changing patient expectations. To overcome these challenges and provide your patients with 24x7 seamless support via all customer communication channels while adhering to all healthcare compliances, you require an experienced medical & healthcare BPO services provider in the USA & other global countries. As one of the HIPAA and HITECH-compliant healthcare BPO company, we can help you with all these service needs and more.

Quality, Efficiency, and Security: Our Promise in Healthcare Outsourcing

The rise in administrative costs is putting a significant load on the profitability of healthcare providers. Having worked with multi-office healthcare providers, large hospitals, and individual healthcare brands, Fusion CX - your healthcare BPO services partner, is familiar with the technology and business processes involved in rendering healthcare.

With us as your healthcare BPO partner, you will also increase business efficiency and enhance the financial performance of your healthcare practice. From front-end process improvement to claims submissions, we have the BPO solutions for healthcare and medical services providers that will help you make your operations seamless, more efficient and highly compliant.


Appointment Management

Our healthcare BPO services help you the patients' appointments and give them a reminder before the designated time. We can also handle rescheduling and cancellation to ensure optimum efficiency and patient experience.

Insurance Verification

Our BPO solutions for healthcare and medical services provider include insurance verification, which helps you verify and validate all insurance information to ensure extensive verification of all patient insurance documentation.

Claim Processing

Our professional executives have a proven track record of error-free insurance claim processing, from claim setup and verification to auditing and final settlement.

Billing and Settling of Invoices

Our sophisticated technology and modern infrastructure formulate invoices and bills and enable you to receive payments using encryption-secured payment gateways in a few clicks.

Patient Communication

Our agents are capable of guiding both suspected and confirmed patients according to defined guidelines to ensure effective and on-time treatments.

Patient Surveys

To understand the impact of the service delivery, we have a predefined framework of post-care patient outreach. It helps us gather actionable feedback and improve our Healthcare Customer Services for better results.





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    Compliant Care

    We are a HIPAA and HITECH-compliant BPO services provider for medical services. With us as your medical BPO services provider, you can stay assured that your patient information will remain safe and secure, enabling you to deliver a superior patient experience.

    Better Patient Support

    With over 30 years of experience in the healthcare sector, we understand patient needs and expectations very well, which helps us deliver highly personalized, prompt, and compliant patient support.


    Multilingual customer services

    We can offer healthcare outsourcing solutions in more than 40 languages, helping you cater to a global customer base.

    Omnichannel customer support

    We offer omnichannel customer support to ensure a seamless CX delivery across all channels.

    24/7 Support

    Healthcare providers have to ensure round-the-clock patient and member care to provide a superior patient experience.




    What is Healthcare BPO?

    Healthcare BPO, or Health Business Process Outsourcing, refers to the practice of outsourcing non-core healthcare-related tasks and processes to external service providers.


    Why do healthcare organizations outsource their processes?

    Healthcare organizations outsource processes to improve efficiency, reduce costs, and focus on core functions like patient care. Outsourcing allows access to specialized expertise, technology, and resources that may not be available in-house.

    What types of healthcare processes are commonly outsourced?

    Commonly outsourced healthcare processes include medical billing, claims processing, patient eligibility verification, data entry, revenue cycle management, customer support, and medical transcription.

    Is Healthcare BPO compliant with data protection and privacy regulations?

    Yes, reputable healthcare BPO providers prioritize compliance with data protection and privacy regulations such as HIPAA (Health Insurance Portability and Accountability Act) in the United States, GDPR (General Data Protection Regulation) in Europe, and other country-specific regulations.

    How do healthcare organizations select the right BPO partner?

    Healthcare organizations should consider factors such as the BPO provider's experience in the industry, compliance with relevant regulations, security measures, technological capabilities, scalability, financial stability, and client references when selecting a BPO partner.

    How can outsourcing benefit healthcare providers financially?

    Outsourcing can lead to cost savings due to reduced operational expenses, enhanced accuracy in claims processing and billing, quicker revenue cycle turnaround, and decreased infrastructure costs.

    Can healthcare BPO services be customized to fit specific organizational needs?

    Yes, reliable BPO providers like Fusion CX offer flexible service models and can tailor their services to meet the unique requirements and workflows of each healthcare organization.

    Can healthcare BPO help improve patient care?

    Yes, by outsourcing non-core tasks, healthcare providers can focus more on patient care, leading to improved patient satisfaction and outcomes.