Boost Customer Engagement with Ecommerce Call Center Services

With the significant rise in digital adoption in the past few years, the ecommerce sector has experienced huge growth. However, sustaining the growth by retaining and growing their customer base poses a major challenge for the industry. To overcome the challenge, ecommerce companies must focus on customer-centricity and customer engagement. By outsourcing eCommerce contact center services to a reputed call center service provider, eCommerce companies can ensure a superior CX delivery at each interaction.

As an experienced eCommerce call center outsourcing service provider in the USA, India, Philippines & Other International locations, we can help you manage your customer experience, ensure better customer retention acquisition, and streamline your sales, marketing, and customer support efforts. We combine hi-tech and high-touch to create the perfect blend of personalized CX delivery that boosts customer loyalty and accelerates business growth. Our AI-driven omnichannel and multilingual call center solutions for ecommerce companies are designed to meet all your unique business needs and boost brand recognition, reputation and revenue.


Telemarketing & Sales

As a premier provider of contact center solutions for eCommerce companies, we can help you market your brand offerings to your target audience while widening your customer reach for increased sales.

24X7 Phone Answering Services

A trusted name for eCommerce contact center outsourcing, we can take calls from your customers at all hours of the clock, ensuring they receive prompt solutions to their queries, complaints, and issues.

Cross-Sales & Up-Sales

Our contact center representatives are highly skilled in helping you maximize sales by cross-selling and upselling to your current customers and increasing your business revenues.

Complaints Management

Dealing with complaints requires an additional ability to ensure maximum customer satisfaction through convenient solutions within company guidelines. It is exactly what our agents can do for you.

Pre-Sale & After-Sale Support

A leading name in contact center outsourcing for eCommerce industry, we will help you capitalize on pre-sale customer communications to ensure maximum conversions. We will also help you improve customer experiences to boost brand loyalty.

Returns & Refunds

Our eCommerce call center agents are experts at taking and processing requests for product returns, exchanges, and refunds, ensuring maximum retention and revenue.

Lead Generation

We help you acquire and process leads through multiple communication channels, ensuring maximum conversions to help you maximize the acquisition of customers, clients, vendors, etc.

Non-Voice Support

We also have the necessary infrastructure to deliver competent customer support across non-voice communication channels, including emails, live web chats, social media platforms, etc.





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    Global presence

    We have a presence in 27+ locations in 14 countries, which allows us to better cater to the eCommerce industry.

    Scalable and highly personalized support

    We have a scalable team that can offer personalized call center solutions for eCommerce companies, enabling us to provide you with better support during the peak business seasons.

    Multilingual customer services

    We can offer eCommerce call center outsourcing solutions in more than 40 languages, helping you cater to a global customer base.

    Omnichannel customer support

    We offer omnichannel customer support to ensure a seamless CX delivery across all channels.

    Cost efficiency

    At Fusion CX, we offer contact center outsourcing for the eCommerce industry at a competitive price, helping you significantly save on operation costs without compromising on quality.



    What services can I outsource by hiring an eCommerce call center company?

    Essentially, you can choose an eCommerce call center company to outsource all customer/client interactions. If the function requires you to communicate with a client or a customer, you can engage a call center and delegate the responsibility to a customer support agent. The call center operative will take care of the customer/client communications while you can focus on the core revenue-generating activities of your business. Some of the customer engagement functions that are mostly outsourced to eCommerce contact center companies include inbound & outbound customer support, pre-sale & post-sale assistance, order tracking, cancellations, returns & refunds, complaints management & escalations, etc.

    What are some of the most prevalent and critical advantages of eCommerce call center outsourcing?

    There are multiple reasons eCommerce businesses outsource their customer engagements to professional third-party contact center companies. The most important benefit is the availability of professionally trained customer support representatives to handle their customer support operations. By engaging professional eCommerce call center services, you will be able to help your customers get assistance from professional industry experts to ensure superior customer experiences in every interaction. Additionally, engaging an eCommerce contact center company will save a ton of money on your customer support operations while allowing your core staff members to focus on their primary responsibilities. This will boost productivity while reducing operational costs simultaneously, improving your business’s bottom line.

    How do I understand if an eCommerce contact center is ideal for my business?

    The thing with eCommerce call center services is that there isn’t a one-solution-for-all template that you can follow to resolve your customer engagement issues. Every business has unique challenges with its customer support operations and needs personalized solutions to overcome these obstacles and thrive. Hence, it would help if you determined the precise areas of your customer engagement that can be improved with the professional intervention of an eCommerce call center. Then, you should choose a reputed call center that can provide personalized solutions to match those requirements. Not only will this help you to maximize the professional call center services, but it will also ensure that you pay only for the services you need and nothing more. As a result, you will enjoy greater returns on your investments and ensure maximum profitability for your business.

    Should I outsource to an onshore or offshore eCommerce contact center?

    Onshore, offshore, and near-shore eCommerce call center outsourcing each has its benefits and limitations. While some call centers can ensure superior-quality services and customer interactions, others can provide your business with competitive pricing that will help you save a ton of money. At the same time, there are companies that are quite flexible with their eCommerce call center services, enabling you to personalize the services you obtain from them and the money you pay. This has resulted in a relatively new kind of outsourcing – right-shore outsourcing. With right-shore call center outsourcing, you can choose call center companies and their locations depending on the value they bring to your business. This way, you can outsource the simple customer interactions to an offshore call center and save money while keeping the more business-critical customer engagements for an onshore or near-shore eCommerce contact center company.

    Why should I outsource the customer engagement functions of my eCommerce business to Fusion CX?

    With over three decades in the industry, Fusion CX has gained a reputation for being a top brand in the eCommerce call center industry. We have a massive global presence that includes 27 centers in 14 countries (United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo and Indonesia). Hence, you will definitely find an onshore or near-shore center with Fusion CX, regardless of which country your business is in or the country of your customers and target audience. This will help you deliver personalized interactions to your customer in their native languages, ensuring efficient and effective communication. In turn, this will minimize potential misunderstandings and deliver superior customer experiences, which will invariably lead to improved customer relationships and brand loyalty. This way, our professional eCommerce call center services can help boost your business’s customer retention and revenue generation.