Fusion CX is proud to announce our participation at the AusContact National Conference 2026.

This premier event takes place on April 29–30, 2026, at the Brisbane Convention & Exhibition Centre in South Brisbane, QLD.

AusContact is Australia’s most respected gathering for the customer contact and customer experience industry. The 2026 theme is Connect. Transform. Thrive.

The conference brings together CX leaders, contact centre professionals, and technology innovators. They will explore strategies, technologies, and best practices shaping the future of customer engagement across Australia and the Asia-Pacific region.

Showcasing Intelligent CX Solutions for Australian Businesses

At AusContact 2026, Fusion CX will present our intelligent outsourcing and AI-powered customer experience solutions.

These solutions help organisations scale efficiently, improve customer outcomes, and reduce operational costs.

We serve many industries including Retail and CPG, Healthcare, BFSI, Telecom, and High Tech. We deliver tailored solutions that address the specific CX challenges each sector faces.

Our team will demonstrate how we combine skilled CX talent, advanced technology, and proven processes. This helps Australian businesses deliver exceptional customer experiences across every channel.

Comprehensive Solutions for Today’s Contact Centre Challenges

Australian contact centres face growing complexity. They must handle rising customer expectations, high-volume interactions, workforce pressures, and seamless omnichannel experiences — while maintaining quality and compliance.

Fusion CX delivers practical solutions built for this environment. We offer:

• Omnichannel Customer Engagement: Seamless support across voice, chat, email, social media, and self-service. This ensures consistent experiences at every touchpoint.
• AI-Powered CX Solutions: Enhance operations with our proprietary AI tools, including Accent Harmonizer for real-time voice clarity and AI QMS for intelligent quality monitoring.
• Scalable Contact Centre Operations: Flexible models that let organisations scale support quickly — from seasonal peaks to long-term growth.
• Back-Office and Process Support: Streamline administrative tasks such as order management, billing support, claims handling, and documentation workflows.
• Multilingual, Global Delivery: Support customers in 25+ languages from 41 delivery centres across 12 countries. This helps Australian businesses serve diverse markets efficiently.

Organisations can achieve higher first-contact resolution, better customer satisfaction, stronger retention, and sustainable growth — with full operational control and compliance.

Meet Our Team at AusContact National Conference 2026

Representing Fusion CX at the conference are two senior leaders who design and deliver scalable customer engagement strategies.

Suresh Sampath | Director, Quality Assurance, Business Excellence, Transformation Practice

Suresh brings over 20 years of experience in operational excellence, quality management, and large-scale transformation. He has helped organisations improve efficiency, compliance, and customer outcomes. He specialises in building high-performing contact centre operations and embedding continuous improvement.

Why AusContact 2026 Matters

AusContact 2026 is more than a conference. It is the key meeting point for Australia’s CX industry.

Senior decision-makers from leading organisations attend. The event offers excellent opportunities to exchange ideas, benchmark operations, and explore partnerships.

For Fusion CX, this is the perfect platform to show how intelligent outsourcing, AI-driven automation, and scalable CX operations can help Australian businesses connect better with customers, transform operations, and thrive in a competitive market.

Let’s Connect at AusContact 2026

Join us at the Brisbane Convention & Exhibition Centre on April 29–30.

Meet Suresh and the team. Explore real-world CX use cases. Discover how Fusion CX helps organisations build future-ready customer operations.

We recommend booking a dedicated meeting slot in advance. This ensures focused time with our team.

Connect with Fusion CX at AusContact 2026 — book a meeting to discuss your CX goals.