The EV Charging Summit & Expo (EVCS) is North America’s largest and most influential event dedicated to the electrification of transportation infrastructure. Now in its latest edition, EVCS 2026 will bring together more than 5,000 attendees, 200+ industry speakers, and 300+ exhibitors to explore the technologies, policies, and scalable strategies shaping the future of EV charging.

From commercial fleet electrification and residential charging to energy storage, policy development, and funding frameworks, EVCS serves as a key meeting point for organizations working to accelerate EV adoption and charging infrastructure deployment.

For companies operating across the EV ecosystem, the summit provides an opportunity to connect with industry leaders, exchange ideas, and explore practical solutions that will define the next phase of mobility.

Why Fusion CX Is Attending

As the EV industry continues to scale globally, delivering a seamless and reliable customer experience is becoming a critical differentiator for EV brands, charging network operators, and mobility platforms.

Fusion CX is attending EVCS 2026 to connect with innovators across the EV ecosystem and explore how customer engagement, operational efficiency, and AI-enabled support can accelerate the adoption of electric mobility.

Representing Fusion CX at the event will be Barbara Atillo, Sr. Director – High Tech & Travel, who works closely with technology-driven organizations to design scalable customer engagement strategies. Through EVCS, Fusion CX aims to engage with companies across the EV value chain and discuss how intelligent CX operations can support growing EV user bases, charging infrastructure networks, and emerging mobility services.

What Fusion CX Brings to the EV Ecosystem

Fusion CX supports EV and E-Mobility companies with specialized customer engagement solutions designed to enhance both user experience and operational efficiency.

• 24/7 Omnichannel Customer Engagement: Deliver seamless support across voice, chat, email, and social media, ensuring EV drivers and charging network users receive assistance whenever they need it.
• EV Charging Network Support: Provide real-time troubleshooting, technical support, and customer assistance for charging station operators and EV drivers, helping ensure reliable charging experiences.
• AI-Powered CX Solutions: Enhance support operations with Fusion CX’s proprietary AI capabilities, including Accent Harmonizer for real-time voice clarity, AI QMS for intelligent quality monitoring, and Arya for predictive customer support analytics.
• Multilingual, Global Delivery: Support customers in 25+ languages from 41 delivery centers across 12 countries, enabling EV businesses to serve global markets efficiently.
• Scalable Operations: Flexible engagement models allow businesses to scale support operations quickly, whether supporting early-stage EV startups or enterprise-level charging networks.
• Back-Office & Billing Support: Streamline administrative processes such as billing inquiries, warranty processing, claims management, documentation handling, and operational support.

Meet Our Team at EVCS 2026

Barbara Atillo, Sr. Director – High Tech & Travel at Fusion CX, will be attending EVCS 2026 to engage with industry leaders and explore opportunities for collaboration across the EV and E-Mobility ecosystem.

Barbara brings extensive experience in building customer experience strategies for technology-driven industries and works closely with EV companies, charging network operators, and mobility platforms to help them scale their customer engagement capabilities as adoption continues to grow.

Let’s Connect at EVCS 2026

Planning to attend the EV Charging Summit & Expo? We’d love to meet you. Schedule a one-on-one session with our team to discuss how Fusion CX can support your customer engagement and operational goals in the EV space.