Incoming Customer Communications With Scalable Solutions
Our scalable customer support model helped a leading CO-OP Healthcare Plan manage the unusual spikes in incoming customer communications during the Open Enrolment period, delivering satisfactory customer experiences while exceeding the membership goals for the year. In addition, we helped the client overcome staffing challenges to reduce call abandonment rates and mitigate long wait times while also adding new members in massive numbers.
THE FUSION CX-FACTOR
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