In today’s world, supplier diversity isn’t just another box to check—it’s a game-changer for growth. Businesses are recognizing the value of diverse suppliers, which drives innovation, gives them a competitive edge, and boosts economic growth. At Fusion CX, we know this because we’ve been fostering diversity for decades. And now, we’re here to help you take your supplier diversity program in the USA to the next level. In this blog, we are delving into the Supplier Diversity Growth Strategy for those who partner with us.
Here’s Why Fusion CX is the Perfect Partner for You
A Legacy of Diversity and Inclusion
We’ve been in the customer experience (CX) outsourcing game for over 30 years, but our commitment to diversity truly sets us apart. With more than 17,000 employees across 30 delivery centres in 15 countries, we’re living proof that inclusion works. And we don’t just talk the talk—we serve clients in over 40 languages, bringing unmatched cultural and multilingual expertise.
When you partner with Fusion CX, you’re tapping into a diverse, global network that covers North America, South Asia, the Caribbean, Africa, and Europe. If you’re serious about expanding your supplier diversity program, we have the reach, experience, and cultural expertise to make it happen.
Why We’re the Perfect Fit for U.S. Supplier Diversity Programs
Understanding local markets is key, but in today’s global economy, you need a partner who understands both the regional and global picture. That’s where we come in. With headquarters in Ohio and Kolkata, Fusion CX has a unique perspective that bridges the U.S. and international markets. As a Minority Business Enterprise (MBE), we’re already experienced in navigating the U.S. business landscape.
Imagine you are a financial services company with a growing Hispanic customer base. You don’t just need translation services—you need someone who understands cultural nuances. That’s where we shine. We don’t just translate—we help you connect.
Innovation and Custom Solutions: We Think Outside the Box
Supplier diversity isn’t about filling quotas—it’s about sparking innovation. At Fusion CX, we do just that. We’re not your average outsourcing partner; we customize AI and automation solutions to fit your needs while ensuring we never lose that human touch.
Take the Banking, Financial Services, and Insurance (BFSI) sectors, for example. We’re using AI-powered voice assistants to streamline customer interactions while maintaining that all-important human connection. This is especially critical when working with diverse communities where trust and understanding matter most.
Creating Real Impact in Underserved Communities
When you partner with us, you’re doing more than outsourcing—you’re making a difference. Our presence in countries like Jamaica, Belize, and Morocco means we’re creating jobs, developing skills, and improving living standards in regions that need it most. Working with Fusion CX isn’t just a smart business move for U.S. companies—it’s a chance to make a real social impact.
Here’s a real-world example:
Our delivery centre in Jamaica supports U.S.-based clients, providing much-needed jobs and training in an area with limited opportunities. By partnering with us, you’re contributing to economic growth in underserved communities while boosting your own business.
Agility and Scalability: We’re Built to Grow with You
We get it—scaling a supplier diversity program can be tough. That’s why we’re here to make it easy. With operations worldwide, Fusion CX is agile, scalable, and ready to meet your evolving business needs.
Need extra customer support during the holiday rush?
No problem. Our diverse, multilingual workforce across 30 locations can quickly scale to meet increased demand, ensuring every customer interaction is handled with cultural sensitivity and understanding.
The Future is Bright, and We’re Ready for It
At Fusion CX, we’re not just looking at what we’ve achieved—we’re focused on where we’re headed. Our commitment to sustainability, digital transformation, and nurturing young talent keeps us ahead of the curve. We believe the future of business lies at the intersection of technology, inclusivity, and human connection.
By partnering with us: Your Supplier Diversity Growth Strategy
You’re not just aligning with a vendor—you’re joining forces with a forward-thinking company ready to help you achieve your long-term diversity goals. Whether you’re looking to integrate AI, adopt sustainable practices, or build a diverse talent pipeline, we’ve got you covered.
Let’s Build a Diverse Future Together
Supplier diversity isn’t just about compliance; it’s about driving real, lasting change. At Fusion CX, we’ve got the history, expertise, and passion to help your company unlock the full potential of a supplier diversity program. By choosing us, you’re investing in a more inclusive, innovative, and prosperous future—for your business and the communities you serve.
Ready to take the next step? Let’s chat! Contact us at mbe@fusioncx.com, and let’s explore how we can grow together.
Manish Jain
Manish Jain is the Chief Marketing Officer at Fusion CX, leading brand, growth, and go-to-market strategy across industries. He works closely with sales, delivery, and leadership teams to position customer experience as a driver of measurable business impact—bringing clarity, creativity, and momentum to how CX stories are told.
