We are FUSION CX.

Redefining the new normal

We are FUSION CX.

Fusion CX, formerly Fusion BPO Services, is a BPO and customer experience solutions provider. Co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004, the company has grown rapidly under their leadership. Pankaj’s vision for growth and operational excellence, along with Kishore’s deep industry expertise, laid the foundation for our enduring success.

We are a CX service provider delivering services across voice, email, chat, social media, and messaging channels—cost-effectively—with technology at the core of our delivery model. Our solutions span telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail—each powered by deep domain specialization.

With 10,500+ CX support employees across 40 locations in 15 countries, we blend AI innovation and human empathy to deliver establishes a digital CX ecosystem that elevates customer satisfaction and business performance. Our global presence and multilingual capabilities help brands accelerate customer acquisition, drive retention, and expectations across every touchpoint.

FUSION CX BY THE NUMBERS

10.5K+

Employees

15

Countries

40

Locations

190+

Clients

POWERED BY HUMAN + TECH

OUR VISION

We strive to be the most admired provider of transformational CX services and solutions.

 


 

OUR MISSION

We will transform customer interactions into impactful journeys by applying the latest “human + tech” solutions to enable our customers to grow and thrive.

OUR VISION

We strive to be the most admired provider of transformational CX services and solutions.


 

OUR MISSION

We will transform customer interactions into impactful journeys by applying the latest “human + tech” solutions to enable our customers to grow and thrive.

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DRIVEN BY VALUES

Integrity

We are honest and ethical and strive to earn the trust of our clients and stakeholders.

Courage

We will never be afraid to speak up and do the right thing.

Excellence

We are committed to the highest standards in service delivery and continuous improvement.

Fun

We will have fun as we build this great company.

Innovation

We constantly seek new ways to push boundaries and enhance the customer experience.

Empathy

We value the human element in every interaction and create an environment where everyone feels heard and appreciated.

Teamwork

We work together across teams and with clients to achieve the best outcomes.