We are FUSION CX.
Redefining the new normal
We are FUSION CX.
Fusion CX, formerly Fusion BPO Services, is a BPO and customer experience solutions provider. Co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004, the company has grown rapidly under their leadership. Pankaj’s vision for growth and operational excellence, along with Kishore’s deep industry expertise, laid the foundation for our enduring success.
We are a CX service provider delivering services across voice, email, chat, social media, and messaging channels—cost-effectively—with technology at the core of our delivery model. Our solutions span telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail—each powered by deep domain specialization.
With 10,500+ CX support employees across 40 locations in 15 countries, we blend AI innovation and human empathy to deliver establishes a digital CX ecosystem that elevates customer satisfaction and business performance. Our global presence and multilingual capabilities help brands accelerate customer acquisition, drive retention, and expectations across every touchpoint.
FUSION CX BY THE NUMBERS
10.5K+
Employees
15
Countries
40
Locations
190+
Clients
DRIVEN BY COMMITMENT
POWERED BY HUMANS

Value Driven.
We passionately cultivate authentic human connections in every interaction, ensuring each customer's needs are met with empathy and precision, fostering a deep sense of mutual understanding and value.

Global Insights,
Local Touch.
Our ethos at Fusion CX is rooted in collaborative culture. Our unique global delivery results in unique, impactful, multi-lingual, multi-channel transformational customer experiences - that deliver the local touch at the scale of a global service provider.

Human +
Tech.
We blend AI technology with empathetic human engagement, ensuring every customer touchpoint is a fusion of high-tech efficiency and heartfelt connection.
POWERED BY HUMAN + TECH
OUR VISION
We strive to be the most admired provider of transformational CX services and solutions.
OUR MISSION
We will transform customer interactions into impactful journeys by applying the latest “human + tech” solutions to enable our customers to grow and thrive.
OUR VISION
We strive to be the most admired provider of transformational CX services and solutions.
OUR MISSION
We will transform customer interactions into impactful journeys by applying the latest “human + tech” solutions to enable our customers to grow and thrive.
DRIVEN BY VALUES
Integrity
We are honest and ethical and strive to earn the trust of our clients and stakeholders.
Courage
We will never be afraid to speak up and do the right thing.
Excellence
We are committed to the highest standards in service delivery and continuous improvement.
Fun
We will have fun as we build this great company.
Innovation
We constantly seek new ways to push boundaries and enhance the customer experience.
Empathy
We value the human element in every interaction and create an environment where everyone feels heard and appreciated.
Teamwork
We work together across teams and with clients to achieve the best outcomes.