Fusion CX, formerly Fusion BPO Services, is a BPO and customer experience solutions provider. Founded in 2004 by Pankaj Dhanuka and Kishore Saraogi, the company has grown rapidly under their leadership. Pankaj’s vision for growth and operational excellence, along with Kishore’s deep industry expertise, laid the foundation for our enduring success.
We are a CX service provider delivering services across voice, email, chat, social media, and messaging channels—cost-effectively—with technology at the core of our delivery model. Our solutions span telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail—each powered by deep domain specialization.
With 12500+ CX support employees across 40+ locations in 15 countries, we blend AI innovation and human empathy to establish a digital CX ecosystem that elevates customer satisfaction and business performance. Our global presence and multilingual capabilities help brands accelerate customer acquisition, drive retention, and exceed expectations across every touchpoint.
