Privacy Policy - Global
Objective
This Privacy Statement articulates the privacy and data protection principles followed by Fusion CX Limited and its entities around the world regarding the personal information of its customers (including products, outsourcing, and other services clients), partners, employees (current or former), trainees, applicants, contractors, prospects, vendors, and members of the Board of Directors, whose personal information is processed by Fusion CX (collectively, “Data Subjects”).
Throughout this Privacy Statement, “Fusion” or “Fusion CX” refers to Fusion CX Limited, including its affiliates and subsidiaries (also referred to as “we”, “us”, or “our”).
Scope
This Statement covers our information practices, including how we collect, use, share, and protect the personal information you provide to us through our websites that link to this Privacy Statement (collectively, “Fusion’s Websites” or “Fusion CX’s Websites).
Third-Party Links: Fusion CX may provide links to third-party websites for your convenience. If you access those links, you leave the Fusion CX website. Fusion CX does not control those sites or their privacy practices. The personal information you provide to third parties is not covered by this Statement. We encourage you to review the privacy policy of any third-party site before submitting personal data.
Personal Information Collected by Fusion CX
We collect data in three primary ways:
A. Information You Provide Directly
We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, Phone Number, and Industry Type when you:
- Fill out forms on our websites.
- Raise a query or request products/services.
- Communicate with us via email or phone.
B. Information Automatically Collected
When you visit Fusion CX Websites, we may use automated technologies (web server logs, cookies, web beacons) to collect:
- IP Address and Device Details.
- Cookie IDs (unique identifiers).
- Browsing behavior to improve website effectiveness and marketing.
C. Information from Third-Party Sources & Social Media
- Social Media: If you engage with us via social media features, we may access certain information from your profile, depending on your privacy settings.
- Mobile Devices: If you access our websites on a mobile device, we may collect device details, advertising IDs, and location data (if permitted).
How We Use Your Data
We use your personal information for the following purposes, based on legitimate business interests or contractual necessity:
- Service Delivery: To provide requested information, products, outsourcing services, and subscriptions.
- Communication: To manage client relations, billing, administration, and respond to queries.
- Marketing: To send newsletters, download collaterals, run promotional campaigns, and generate demand (subject to your opt-out rights).
- Analysis: To conduct market research, data analysis, and assess website performance.
- Compliance: To fulfill contractual obligations and regulatory requirements.
- Legal Basis: Generally, we rely on legitimate interests (business/professional networking) or contractual necessity. Where specific consent is required by law (e.g., sensitive data or specific tracking), we will obtain it prior to processing.
Sharing of Personal Information
Fusion CX does not share your personal information with non-affiliated companies except under the following circumstances:
- Affiliates: Shared with Fusion CX subsidiaries/branches for legitimate business coordination.
- Service Providers: Shared with trusted third parties (vendors, contractors, partners) who work on behalf of Fusion CX under strict confidentiality agreements. They process data only for specified purposes (e.g., campaign management, IT support) and must maintain equivalent security levels.
- Legal Requirements: Disclosed to statutory authorities, government institutions, or law enforcement where required by law, subpoena, or court order.
- Safety & Fraud: Disclosed to investigate illegal activities, fraud, or threats to physical safety.
- Corporate Transactions: Shared as part of a merger, acquisition, divestiture, restructuring, or sale of assets, provided the receiving entity commits to ensuring the same or higher level of data protection.
Protection of Minors
Fusion CX’s websites are not directed at children. We do not knowingly collect personal information from individuals under the age of 16 (or the equivalent age of consent in your jurisdiction). If you believe we have inadvertently collected such data, please contact us immediately to request its deletion.
Data Protection, Security & Breach Notification
Fusion CX implements reasonable physical, technical, and administrative security measures to protect personal information from loss, misuse, alteration, or destruction.
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, Fusion CX will notify the relevant supervisory authority and the affected Data Subjects within the timelines mandated by applicable law (e.g., GDPR and DPDP Act).
Cookies and Tracking Technologies
We use cookies to personalize content, analyze traffic, and ensure website functionality. You can manage your preferences via our Cookie Settings.
- Strictly Necessary Cookies: Essential for site function (e.g., log-ins). Cannot be switched off.
- Performance Cookies: Count visits and traffic sources to improve performance. Aggregated and anonymous.
- Functionality Cookies: Enable enhanced personalization.
- Targeting Cookies: Set by advertising partners to build a profile of interests. If disallowed, you will see less targeted ads.
Managing Cookies: You can decline cookies via your browser settings.
Analytics Opt-Out:
Your Rights (Data Subject Rights)
Subject to applicable local laws (such as GDPR, CCPA, or the Indian DPDP Act), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (subject to legal retention requirements).
- Right to Restriction: Request that we limit the processing of your data.
- Right to Object: Object to processing based on legitimate interest or direct marketing.
- Right to Portability: Receive your data in a structured, machine-readable format.
- Automated Decision Making: You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you.
To exercise these rights: Please email: data.privacy@fusioncx.com We will respond within the statutory timeframe. If we cannot fulfill a request, we will provide the reason and any relevant exceptions.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Statement, determined by:
- The duration of our service/contractual relationship.
- Legal obligations (tax, accounting, labor laws).
- Statutes of limitations for potential legal claims.
International Data Transfers
Fusion CX Limited is a global organization. Your data may be transferred to Fusion CX entities or service providers in countries with different data protection laws.
- EEA/Switzerland Transfers: We ensure protection by transferring data only to countries with “Adequate” status or by implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
Grievance Redressal
Any grievance or complaint in relation to the processing of personal information should be sent in writing. We will redress grievances as expeditiously as possible.
Contact Information for India (DPDP Act Compliance):
Name: Raja Chatterjee
Role: Chief Privacy Officer and Head of Information Security
Email: data.privacy@fusioncx.com
Contact Us
If you have questions regarding this Privacy Statement, please contact:
Fusion CX Limited
Y9, EP Block,
Sector V, Salt Lake City,
Bidhan Nagar,
Kolkata – 700 091, India Email: data.privacy@fusioncx.com
