Reading
Fusion CX UK · Sales office
23 Guernsey Place, Three Mile Cross, Reading, England, RG7 1F
Our UK sales office in Reading gives British businesses a local point of contact for contact centre, customer experience and BPO programmes delivered from our global network of 40+ centres.
UK businesses want a customer experience partner they can meet, call and work with in their own time zone. Our sales office in Reading gives British companies a local point of contact for planning, launching and growing their customer support programmes.
Fusion CX provides contact centre and BPO services for UK brands, covering customer service, technical support, sales, collections and back-office work. Programmes are delivered from our global network of 40+ delivery centres in 13 countries, including nearshore European centres in Albania, Kosovo and Morocco.
Whether you need English-speaking agents for UK customers, multilingual support for European markets or round-the-clock coverage, we design the delivery model around your volumes, service levels, operating hours and budget.
GDPR-aligned data protection. Secure processes, access controls and compliance frameworks protect the data of your UK and European customers.
Our Reading office is the local point of contact for UK businesses exploring or growing customer experience programmes with Fusion CX, with delivery from our global network of centres.
Support for UK customers can be delivered several ways. Here is how the options compare.
| Dimension | Nearshore Europe | Offshore (India and the Philippines) | In-house UK team |
|---|---|---|---|
| Strongest for | UK-hour coverage with European language options | Cost-efficient scale and overnight coverage | Full direct control of a small team |
| Languages | English plus major European languages | English plus multilingual options | Limited to hired staff |
| Time-zone fit | Within an hour of UK time | Follow-the-sun and 24/7 coverage | Local hours only |
| Scalability | Fast ramp-ups across multiple European sites | Large talent pools for high-volume programmes | Slow to hire and train |
Customer support and BPO programmes for UK brands, run with structured quality processes across every channel.
Customer enquiries, service requests, sales calls and proactive outreach by trained English-speaking agents.
Consistent support across phone, email, chat and other digital channels.
English plus European and global languages for customers in the UK, Europe and beyond.
Connected journeys across voice, email, live chat and messaging with unified customer histories.
Scheduling, confirmations, rescheduling and reminders that reduce missed appointments.
Troubleshooting for software, hardware, devices and applications.
Structured monitoring, evaluation and feedback against service, compliance and brand standards.
Automation, analytics and conversational AI that make support faster and more personal.
Lead qualification, telemarketing and appointment setting that support growth in UK markets.
Order management, data processing and other back-office work handled to defined processes.
Teams trained on the workflows, regulations and customer expectations of each sector we serve.
Secure, efficient support for banking, loans, insurance and financial products.
24/7 support for product questions, order tracking and returns.
Troubleshooting, billing assistance and subscription management that reduce churn.
Bookings, inquiries and cancellations for airlines, OTAs, car rental and hotels.
HIPAA-compliant patient engagement, scheduling and claims support.
Technical support, customer service and lead generation for fast-growing tech firms.
Billing queries and service changes that keep essential services running.
Inquiries, order processing and after-sales service for contractors and homeowners.
UK customers expect fast, friendly and accurate service at every touchpoint.
A UK sales office in Reading, close to your team.
Nearshore European centres work within an hour of UK time.
Established processes and technology let programmes launch without long setup times.
Engagement models that scale with volumes, operating hours and seasonal peaks.
Structured QA and escalation procedures keep every interaction on standard.
Save on recruitment, infrastructure and technology without cutting service quality.
Local presence, technology-enabled operations and industry experience for UK businesses.
Voice, email, live chat, messaging and digital channels in one framework.
Our UK office is backed by 40+ delivery centres worldwide.
Automation, analytics and conversational AI across UK programmes.
Actionable insight into customer behaviour, service gaps and agent performance.
28 languages through our global network.
Flexible engagement models built around your volumes and service hours.
Distributed operations and continuity plans for uninterrupted service.
Share your volumes, channels, languages and operating hours. We’ll design a UK support model and respond within one business day.
Guides for UK leaders evaluating nearshore and offshore customer support.
What UK businesses ask before working with Fusion CX.
Yes. Fusion CX has a sales office at 23 Guernsey Place, Three Mile Cross, Reading, England, RG7 1F. It is the local point of contact for UK businesses.
From our global network of 40+ delivery centres in 13 countries, including nearshore European centres in Albania, Kosovo and Morocco and offshore centres in India and the Philippines. We match the location to your languages, hours and budget.
Inbound and outbound customer service, technical support, sales and lead generation, appointment scheduling, collections, back-office operations, quality assurance and omnichannel support.
Yes. Our nearshore European centres work within an hour of UK time, and our global network supports 24/7 coverage.
Through GDPR-aligned processes, access controls and compliance frameworks including PCI DSS, SOC 2 and ISO standards.
Yes. We support 28 languages, so UK companies can serve customers across Europe and other international markets with one partner.
Contact our UK team to discuss your volumes, channels, languages, operating hours and goals. We’ll propose a support model and respond within one business day.
