Locations

Locations

We have 40 global offices spread across 15 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.

NALATAM

APAC

EMEA

NALATAM

We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaicaColombia ColombiaBelize

 

APAC

The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines ThailandIndonesia

EMEA

EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.

AlbaniaMoroccoUKKosovo

KNOWLEDGE CENTER

Driving Change Through Impact Sourcing: Fusion CX’s NAPS/NATS Initiative Recognized in OIR 2025

The global outsourcing industry is evolving. Today, it’s not just about efficiency and scalability—it’s about responsibility, inclusivity, and purpose. At […]

From BPO to CX Transformation: Why Customer Experience Defines the New Era of Outsourcing

For decades, “outsourcing” meant one thing: shaving dollars off the expense sheet. Business Process Outsourcing (BPO) was the corporate version […]

Beyond the First Bottle: How Nutritional Supplements BPO Redefine Growth for Retail Wellness Brands

Retail supplements BPO is how high-growth wellness brands convert the first bottle into a long-term habit. With the right partner, […]

Behind the Perfect Trip: The Role of the Destination Management Call Center

The tourism and travel industry has always been about experiences—unique, seamless, and memorable. But in today’s highly connected world, destination […]

Hospitality CX Services & Traveler Experience BPO: The Future of Seamless Travel

Travel is not just about moving from point A to point B. It’s about the feelings, memories, and experiences woven […]

From Confusion to Clarity: How Contact Centers Simplify Medicare Choices for Seniors

Every fall, millions of seniors sit down with mailers, websites, and comparison charts, trying to make sense of Medicare’s alphabet […]