NURSING SUPPORT SERVICES
NURSING SUPPORT SERVICES
NURSING SUPPORT SERVICES
Extending Patient Connection with Nursing Support Services Empowering Clinical Teams with Nursing Triage and Support Services
In today’s healthcare environment, patients expect timely, personalized, and consistent engagement—before, during, and aftercare. But clinical teams are already stretched thin for many hospitals, health plans, and virtual care providers.
Fusion CX steps in as a trusted partner—not to deliver care but to support it. Our nursing support services are designed to ease the non-clinical workload, close communication gaps, and improve the patient experience.
We offer a hybrid nursing support model that includes U.S. Registered Nurses (USRN) for front-line triage services and Philippine Registered Nurses (PhRN) in non-clinical roles to manage scheduling, patient reminders, post-discharge check-ins, and care coordination support. Every interaction is backed by our HIPAA-compliant infrastructure and AI-enabled platforms that ensure quality, consistency, and compliance.
With Fusion CX, your organization gains a scalable patient engagement engine that enhances access, supports your care team, and drives outcomes—without adding to their burden.
WHAT WE OFFER
Nurse Triage Services (Handled by USRNs)
Our U.S.-licensed registered nurses and Philippines registered nurses provide after-hours and overflow nurse triage services using standardized clinical protocols. Calls are assessed for urgency, and patients are guided to the appropriate care setting—relieving ER congestion and supporting 24/7 member access.
Care Coordination Support (Non-Clinical)
Our teams connect with patients on behalf of your clinical staff to confirm appointments, complete intake questionnaires, follow up on referrals, and ensure care plan clarity. Escalations are routed back to your licensed professionals.
Post-Discharge Outreach
We conduct follow-up calls after discharge to confirm medication pickup, reinforce next steps, identify barriers, and flag any risks—improving recovery and reducing readmissions.
Medication & Appointment Reminders
Our Philippines-based RN-led engagement improves medication adherence and closes CMS Stars gaps by reminding patients to refill prescriptions and attend scheduled visits. We support multichannel outreach—voice, SMS, email, and chat.
Remote Monitoring Program (RPM) Support
Fusion CX assists with non-clinical RPM tasks such as onboarding patients to devices, explaining how to transmit data, and checking in on routine readings. Clinical alerts are escalated to care teams based on your protocols.
Utilization Management & Precertification Support
Our support staff gather documentation, validate insurance details, and assist members with navigating prior authorization processes—reducing cycle times and friction between payers, members, and providers.
Care Gap Closure Campaigns
We run Stars- and HEDIS-aligned outreach campaigns to identify and schedule patients overdue for screenings or wellness exams—boosting quality scores and improving population health outcomes.
Patient Education & Navigation Support
Our teams assist patients in understanding their care plans, navigating benefits, and addressing common non-clinical questions. Whether it’s clarifying the difference between urgent care and ER or helping patients prepare for upcoming procedures, we act as a trusted extension of your care team—improving health literacy and reducing confusion.
AI-ENHANCED ENGAGEMENT
WITH A HUMAN TOUCH
Fusion CX enhances every patient interaction with proprietary AI platforms that drive performance and compliance:
Arya AI QMS
100% of calls are reviewed for compliance, tone, and resolution accuracy
MindSpeech
Accent harmonization and background noise cancellation.
MindVoice
Voice and sentiment analytics ensure early flagging of risk or dissatisfaction
Gen AI Assistant
Supports agents with context-driven prompts, FAQs, and education scripting.
These tools allow your teams to scale with confidence, backed by measurable quality.
WHY FUSION CX
CX-Led, Not Care Delivery-Focused
We do not replace clinical care—we surround it with the patient engagement support that keeps systems running smoothly.
Licensed USRNs and Trained PhRNs
Our triage services are staffed by U.S.-licensed nurses, while our PhRN teams handle non-clinical follow-up and coordination based on U.S. healthcare training.
Built for U.S. Healthcare
We support Medicare Advantage, ACA plans, hospitals, ACOs, RPM vendors, and health tech platforms with compliant workflows and proven experience.
HIPAA-Compliant & HITRUST-Ready
Our infrastructure meets strict regulatory standards, with secure access, audit trails, and privacy-first operations.
Multichannel, Multilingual, and Culturally Fluent
Our Philippine-based teams communicate clearly and empathetically with U.S. patient populations, enhancing trust and satisfaction.
GET IN TOUCH
Contact Us Today to learn more about how Fusion CX can help your retail bank achieve its business goals and elevate your credit card servicing and collections operations to new heights. Leverage our expertise to enhance customer satisfaction, operational efficiency, and profitability.
FAQS
FAQS
Does Fusion CX deliver clinical care?
No. We do not deliver direct medical advice or treatment. We provide patient engagement and coordination support that surrounds and supports licensed care teams.
Are your nurses licensed?
Yes. All triage services are handled by U.S. Registered Nurses (USRNs). Our Philippine-based Registered Nurses (PhRNs) support non-clinical patient communication and follow-up aligned with U.S. standards.
How do you ensure regulatory compliance?
We maintain full HIPAA compliance, operate within HITRUST-ready facilities, and support PCI-DSS controls where applicable. Our AI tools also provide full audit trails of interactions.
Can you work within our EHR or scheduling system?
Absolutely. We integrate with platforms like Epic, Athena, eClinicalWorks, Salesforce Health Cloud, and client-built tools to ensure seamless workflow alignment.
What makes Fusion CX different from nurse staffing agencies?
We are not a staffing agency. We are a healthcare-focused CX partner that delivers structured, tech-enabled engagement models to support care teams and improve patient experience.
