Transforming DME Workflows for Faster, Compliance-Ready Care
A global MedTech leader faced delays in DME order processing, with thousands of incomplete faxed referrals creating backlogs and slowing patient testing. They turned to Fusion CX, a trusted DME call center, to deliver faster, accuracy-driven, compliance-ready operations.
As an experienced medical device call center, we streamlined their intake process, reduced follow-ups, and built a scalable model supporting multiple specialties while protecting patient experience.
In this case study, you’ll see:
- The challenge slowing a MedTech pioneer’s operations
- Our proven intake and documentation approach
- How speed, accuracy, and compliance drove better outcomes
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