Improving CX While Incorporating AI-Powered Technologies
Fusion CX helps the #1 telecom service provider in the United States embrace digital transformation in their customer support operations. This was achieved by using AI-based technologies to systematically automate operations for premium CXM. In addition, the employee training program was also improved while its duration was reduced to ensure accelerated vacancy fulfillment while improving average response times simultaneously to deliver prompt resolutions.
THE FUSION CX-FACTOR
40 Locations in
15 Countries
40+ Language
Support
7000+
Skilled Agents
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