Nationwide Scaling for a U.S.
Home Renovation Leader
Nationwide Scaling for a U.S.
Home Renovation Leader
Home Renovation Leader
A leading U.S. home remodeling company, operating under a national portfolio of renovation brands, was chosen to manage a high-volume installation program for a major warehouse retailer. To succeed, they needed nationwide lead generation and appointment setting that could scale quickly, control costs, and maintain a consistent customer experience across all locations.
Fusion CX delivered with a dual-site nearshore model, rapid workforce expansion, and integrated field support—reducing agent costs by 45% while handling 400,000+ transactions monthly.
In this case study, you’ll see:
- The operational demands of a nationwide retail program
- Our scalable nearshore delivery approach
- How cost savings and performance fueled expansion
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THE FUSION CX-FACTOR
40 Locations in
15 Countries
40+ Language
Support
7000+
Skilled
Agents
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