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The latest from Fusion CX.

Acquisitions, new delivery centers, awards and milestones from across our global network.

LatestET Enterprise AI Awards 2026

Latest news

Press releases and announcements.

Official news from Fusion CX: acquisitions, new delivery centers, awards and industry recognition.

Fusion CX Wins Best Data Labeling / Annotation Platform at ET Enterprise AI Awards 2026

Fusion CX Wins Best Data Labeling / Annotation Platform at ET Enterprise AI Awards 2026

Fusion CX Limited has been named the Winner in the Best Data Labeling / Annotation Platform category at the 2nd Edition of the ET Enterprise AI Awards 2026, held in Bengaluru on September 17, 2026. The ET Enterprise AI Awards

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September 21, 2026

Fusion CX Enters Australia Through Acquisition of VA Platinum

Fusion CX Enters Australia Through Acquisition of VA Platinum

September 1, 2026

Fusion CX Named Winner of Two Gold Awards at the US Customer Experience Awards 2026

Fusion CX Named Winner of Two Gold Awards at the US Customer Experience Awards 2026

July 17, 2026

Fusion CX Named Winner of Two Gold Awards at the US Customer Experience Awards 2026

Fusion CX Earns Frost & Sullivan’s 2026 North America Customer Value Leadership Recognition

July 15, 2026

Fusion CX Acquires Nearshore BPO Skycom to Expand Latin America Delivery Footprint

Fusion CX Acquires Nearshore BPO Skycom to Expand Latin America Delivery Footprint

January 14, 2026

Silver Feather Awards 2025

Pankaj Dhanuka Wins “CEO of the Year” as Fusion CX Takes Home Two Top Honors at the Silver Feather Awards 2025

December 24, 2025

Fusion CX Wins Silver at OIR 2025 for Advancing Diversity, Equity, and Inclusion Through Impact Sourcing

Fusion CX Wins Silver at OIR 2025 for Advancing Diversity, Equity, and Inclusion Through Impact Sourcing

October 23, 2025

Fusion CX Completes Integration of Scribe.ology Acquisition; Celebrates Stevie® Award Recognition in Lisbon

Fusion CX Completes Integration of Scribe.ology Acquisition; Celebrates Stevie® Award Recognition in Lisbon

October 10, 2025

Fusion CX Strengthens India Delivery Network with New 350+ Seat, 15,260 sq. ft. Bengaluru Facility

Fusion CX Strengthens India Delivery Network with New 350+ Seat, 15,260 sq. ft. Bengaluru Facility

August 29, 2025

Siliguri-Delivery-Center-Inauguration

Fusion CX Strengthens India Delivery Network with New 1,000-Seat, 54,000 sq. ft. Siliguri Facility

August 21, 2025

Fusion CX Expands in Manila and Legazpi

Fusion CX Expands in Manila and Legazpi with 1000 Seats Across Two Facilities

July 28, 2025

Fusion CX Wins 2025 African Excellence Award for Best CX Management Company – Morocco

Fusion CX Wins 2025 African Excellence Award for Best CX Management Company – Morocco

June 26, 2025

Fusion CX Wins “BPO of the Year” at 15th Edition BPO Innovation Summit & Awards 2025

Fusion CX Wins “BPO of the Year” at 15th Edition BPO Innovation Summit & Awards 2025

May 19, 2025

Fusion CX Wins Frost & Sullivan’s 2025 Best Practices Technology Innovation Leadership Award

Fusion CX Wins Frost & Sullivan’s 2025 Best Practices Technology Innovation Leadership Award

May 16, 2025

Fusion CX Acquires Sequential Technology International LLC

Fusion CX Acquires Sequential Technology International LLC

March 18, 2025

Fusion CX Expands Board of Directors with Four Industry Stalwarts to Drive Global Growth

Fusion CX Expands Board of Directors with Four Industry Stalwarts to Drive Global Growth

February 14, 2025

Fusion CX Acquires S4 Communications

Fusion CX Acquires S4 Communications: Adds 900 People in the US and the Philippines

January 9, 2025

Fusion CX Announces Strategic Investment in RCC BPO, Belize

Fusion CX Announces Strategic Investment in RCC BPO

August 27, 2024

Chennai News

Fusion CX Strengthens India Presence with the Launch of a New Facility in Chennai

March 20, 2024

Fusion CX Careers

Fusion CX Unveils New Careers Website, Streamlining Job Search Experience

February 21, 2024

Fusion CX Announces Mumbai Expansion PR for Newsroom scaled

Fusion CX Opens New Service Delivery Site in Mumbai

February 5, 2024

Fusion CX Announces Mumbai Expansion PR for Newsroom scaled

Fusion CX Announces Mumbai Expansion, Creating Over 500 New Jobs

February 2, 2024

Fusion Opens New Center In The Republic Of Kosovo

Fusion Opens New Center in the Republic Of Kosovo

July 12, 2022

Map with a red pin marking Utah

Fusion Acquires Boomsourcing – A Call Center Services Outsourcing Company Headquartered In Utah

May 31, 2022

Fusion Acquires ACG

Fusion Acquires Advanced Communications Groups Inc. (ACG)

May 25, 2022

SonicWall Fusion BPO Services Enter into Strategic Partnership

SonicWall, Fusion BPO Services Enter into Strategic Partnership

August 20, 2021

Fusion spearheads the Covid 19 vaccination-drive in Manila and Cebu Philippines

Fusion spearheads the Covid-19 vaccination drive in Manila and Cebu, Philippines.

May 15, 2021

Fusion Acquires Finaccess BPO

Fusion Acquires Finaccess BPO and Its Subsidiaries

November 25, 2020

Fusion CX Acquires Finaccess BPO

Fusion CX Acquires Morocco-Based Finaccess BPO and ts Subsidiaries

November 13, 2020

The Most Impactful System Award by Global Workforce Management Forum

Fusion CX Wins The Most Impactful System Award by Global Workforce Management Forum

July 2, 2020

USPAACC Fast 100 Asian American Business Awards 2020

Vital Recovery Services, LLC Wins USPAACC’s Fast 100 Asian American Business Awards 2020

May 26, 2020

HIPAA compliant

Fusion CX El Salvador Center is Now HIPAA-Compliant

May 11, 2020

Work At Home Solutions

How Fusion CX’s Work-At-Home Solution Excelled During the COVID-19 Crisis

March 25, 2020

Nations Recovery Center

Fusion CX Group Expands Client Portfolio with Acquisition of Nations Recovery Center

September 10, 2019

Ameridial Inc Achieves PCI DSS Certification

Ameridial Inc. Achieves PCI DSS v 3.2.1 Certification

July 3, 2019

PCI DSS v 3.2.1 Certification

Ameridial Inc. Achieves PCI DSS v 3.2.1 Certification

July 3, 2019

Group photo of BRIDGE 2019 participants in the conference hall

Fusion CX BRIDGE 2019 : First Of Its Kind

May 23, 2019

The Golden Globe Tigers Awards 2019

Fusion CX Wins The Golden Globe Tigers Awards 2019

April 25, 2019

Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc

Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

January 16, 2019

Acquisition of Ameridial

Fusion CX Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

January 16, 2019

Fusion BPO Services Phils Inc Secures ISO 27001 2013 Certification

Fusion BPO Services Phils Inc. Secures ISO 27001: 2013 Certification

November 1, 2018

Fusion CX For Kerala

Fusion CX Makes Donation For Kerala Flood Relief

September 13, 2018

Fusion BPO Services Opens New Center in Tirana Albania

Fusion BPO Services Opens New Center in Tirana, Albania

September 13, 2018

Albania

Fusion CX Expands Global Footprint with a New Contact Center in Albania

September 12, 2018

USPAACC's Fast 100 Asian American Business Awards 2018

Fusion CX’s O’Currance Wins USPAACC’s Fast 100 Asian American Business Award 2018

April 16, 2018

2016 MVP Quality Award Presented By CUSTOMER Magazine

Fusion CX Wins Bronze In 2016 MVP Quality Award Presented By CUSTOMER Magazine

March 22, 2016

The Fusion BPO Group is proud to announce that we are now the sole owners of Simply Outbound Ltd

The Fusion BPO Group is proud to announce that we are now the sole owners of Simply Outbound Ltd

March 7, 2016

Fusion BPO Group Expands Client Portfolio with Acquisition of Nations Recovery Center

Fusion BPO Group Expands Client Portfolio with Acquisition of Nations Recovery Center

February 7, 2016

Fusion BPO Services Awarded Minority Business Enterprise MBE Certification

Fusion BPO Services Awarded Minority Business Enterprise (MBE) Certification

November 5, 2015

OCurrance A Fusion BPO Company ranked in TMC 30th Annual Top 50 Teleservices Agencies

O’Currance, A Fusion BPO Company ranked in TMC’s 30th Annual Top 50 Teleservices Agencies.

October 1, 2015

Fusion BPO Services qualifies in 3 categories for the Contact Center World Awards 2015

Fusion BPO Services qualifies in 3 categories for the Contact Center World Awards 2015

June 15, 2015

PCI DSS compliant badge

Fusion BPO Services achieves PCI Certification and Compliance version 3.0 for four of its centers

May 1, 2015

Fusion included among the Best Outsourcing Service Providers in IAOP Global Outsourcing 100 List

Fusion included among the Best Outsourcing Service Providers in IAOP’s Global Outsourcing 100 List.

March 11, 2015

Fusion CX’s Take on Employee Welfare

Fusion CX’s Take on Employee Welfare in BPO

May 28, 2014

Fusion CX Takes Up Its Social Responsibilities

Being Humane: Fusion CX Takes Up Its Social Responsibilities

May 7, 2014

ISO certifications

Fusion CX Sets Landmark with ISO 9001:2008 & 27001:2005

December 19, 2013

Xplore Tech Wins Big at STPI IT Export Awards!

Xplore-Tech Wins Big at STPI IT Export Awards!

December 7, 2013

Acquisition of Phocus Contact Solutions Inc Montreal Canada

Acquisition of Phocus Contact Solutions Inc, Montreal, Canada by Fusion BPO Services Group, Canada

March 12, 2013

Fusion Achieves HIPAA Compliance!

Fusion Achieves HIPAA Compliance!

November 30, 2012

O’Currance Inc. Receives PCI Data Security Standards Certification

O’Currance Inc. Receives PCI Data Security Standards Certification

July 5, 2012

Xplore-Tech Services Pvt. Ltd. Joins NASSCOM as an Esteemed Member

Xplore-Tech Services Pvt. Ltd. Joins NASSCOM as an Esteemed Member

May 4, 2012

Xplore-Tech Services Pvt. Ltd. Joins NASSCOM as an Esteemed Member

Xplore-Tech Services Joins Data Security Council of India (DSCI) as a Proud Member

April 10, 2012

Fusion BPO Services Inc. formally inducted into the Business Processing Association of the Philippines (BPAP)

Fusion BPO Services Inc. formally inducted into the Business Processing Association of the Philippines (BPAP)

March 1, 2012

Business partners shaking hands across a meeting table

Fusion BPO Services Group acquires O’Currence Inc. as part of its growth and diversification Plans

February 29, 2012

O'Currance TeleServices Inc. Receives the Privilege to Attend DMA Event

O’Currance TeleServices Inc. Receives the Privilege to Attend DMA Event

February 1, 2012

Fusion BPO Services Continues to Meet PCI Standards for the Second Year in a Row

Fusion BPO Services Continues to Meet PCI Standards for the Second Year in a Row

January 1, 2012

Centennial Marketing Group Obtains PCI Data Security Standards Certification

Centennial Marketing Group Obtains PCI Data Security Standards Certification

January 22, 2011

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