Fusion CX is proud to announce that it has been recognized as the Best CX Management Company – Morocco at the 2025 African Excellence Awards, presented by MEA Markets. This prestigious award highlights Fusion CX’s continued leadership in delivering world-class, multilingual customer experience (CX) services across the EMEA region.
The African Excellence Awards honor organizations demonstrating outstanding performance, innovation, and positive impact across the continent. In selecting Fusion CX for this accolade, MEA Markets commended the company’s ability to combine local talent, global delivery standards, and AI-powered solutions & tools to provide exceptional customer engagement services.
“We are honored to receive this recognition from MEA Markets. It validates our commitment to building scalable, intelligent, and human-centered CX delivery from Morocco,” added Ritesh Chakraborty, Chief Service Officer, Fusion CX. “This win belongs to every team member in Casablanca who shows up with passion and purpose every day.”
Fusion CX’s Morocco delivery center supports customers in French, Arabic, Spanish, and English, offering a full suite of services including inbound and outbound voice, live chat, email support, back-office processing, and CX analytics. With global clients in retail, utilities, healthcare, BFSI, and travel, the company leverages its proprietary AI-powered tools to elevate customer satisfaction and drive measurable results.
As demand for multilingual and culturally adaptive support continues to rise, Fusion CX’s Morocco operations have emerged as a strategic hub for brands looking to expand across Africa, Europe, and the Middle East.
With over two decades of experience and a presence in 15 countries, Fusion CX continues to invest in new technologies, upskilling initiatives, and operational excellence across all its delivery geographies.
This award marks a key milestone in Fusion CX’s expansion in Morocco and reinforces its role as a CX transformation partner for global enterprises looking to outsource with confidence.
About the African Excellence Awards
The African Excellence Awards, presented by MEA Markets magazine, recognize and celebrate outstanding businesses and professionals in Africa. These awards highlight individuals and companies demonstrating excellence and leadership within their respective industries. Winners are selected through a rigorous research and judging process based on merit, impact, and industry leadership.
