Our History

Our History

Fusion CX, formerly known as Fusion BPO Services, operates in the outsourcing and customer experience transformation industry. Co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004, the company has expanded its operations over time. Pankaj’s focus on strategic planning and operations, combined with Kishore’s background in the BPO sector, contributed to the company’s development.

Fusion CX offers customer experience and outsourcing services across multiple sectors, including healthcare, banking and financial services, insurance, utilities, retail, e-commerce, telecom, travel and hospitality, and technology.

  • 2025

    • Acquired Sequential Technology International LLC, Bethlehem PA
    • Acquired Scribe.ology LLC, Dallas, TX
    • Established a Centre in Siliguri, West Bengal

  • 2024

    • Acquired Ready Call Center Limited, Belize
    • Acquired S4 Communication LLC., Houston, TX

  • 2023

    • Acquired Omind Technologies Inc.
    • Expansion in India - Durgapur and Kalyani, West Bengal

  • 2022

    • Acquired Boomsourcing LLC, Utah, US.
    • Acquired Teleserv Asia Solutions Inc., the Philippines
    • Expansion In The EMEA Region - Pristina, Kosovo
      Expansion in India - Navi Mumbai, Maharashtra and Howrah, West Bengal, India

  • 2021

    • Acquired Competent Synergies Private Limited, Mohali, Punjab
    • Acquired Advanced Communications Group, Inc., Florida, US. and expansion in LATAM - Medellin, Colombia

  • 2020

    • Expansion In The EMEA Region - Established a delivery center in Morocco through the acquisition of Finaccess BPO (Phoneo)

  • 2019

    • Expansion In the North America Region - Strengthened US delivery through the acquisition of Ameridial Inc.
    • 1st Flagship Center in EMEA Region - Tirana, Albania

  • 2018

    • Acquired Support Save Inc. - Cebu, Philippines
    • Expansion into Caribbean, 1st greenfield delivery center in Kingston, Jamaica

  • 2016

    • Acquired Vital Solutions Inc. and its subsidiaries, Atlanta, GA, US.
    • Opened first LATAM greenfield delivery center in El Salvador

  • 2013

    • Acquired Phocus Contact Solutions Inc., Canada

  • 2012

    • Acquired O’Currance Teleservices, opened delivery center in Utah, US

  • 2007

    • Acquired HelpDeskNow, opened centers in Newfoundland, Canada

  • 2004

    • Incorporation of our Company in Kolkata, West Bengal, India