Our History

Fusion CX was founded to help businesses deliver customer experiences that create lasting value.

What began as a focused support operation has evolved into a global customer experience and business process outsourcing (BPO) partner, serving clients across telecom, utilities, retail, healthcare, BFSI, home services, and technology-driven industries. From the start, Fusion CX has believed that great CX is built at the intersection of people, process, and technology.

As customer expectations and business complexity increased, we expanded beyond traditional voice support to offer omnichannel engagement, back-office services, and AI-powered CX solutions. Continuous investment in automation, analytics, quality management, and multilingual delivery has enabled our clients to scale efficiently while maintaining service consistency and compliance.

Today, Fusion CX combines skilled human talent with intelligent technologies to deliver flexible, right-shored CX solutions. Guided by a client-first mindset, we remain focused on building long-term partnerships and delivering measurable business outcomes.