Fusion CX Group operates a portfolio of purpose-built brands and companies designed to solve customer experience, revenue, and operational challenges across industries. Each brand delivers focused expertise and execution strength while sharing a common commitment to quality, compliance, and scalable global delivery.
Healthcare Customer Experience & Contact Center Services
Ameridial delivers HIPAA-compliant, patient-first contact center and healthcare BPO services for providers, payers, pharmacies, diagnostics, and digital health organizations—improving access, engagement, and care coordination.
Focus:
Patient engagement •AEP Support • Pharmacy support • Diagnostics • Care coordination • HIPAA-compliant CX
Lead Generation & Customer Acquisition Services
Boomsourcing specializes in scalable lead generation, qualification, and customer acquisition services that help organizations drive pipeline growth and improve conversion rates. Built for high-volume sales environments, Boomsourcing supports outbound and inbound acquisition workflows with trained teams, structured processes, and performance-driven execution.
Focus:
Lead generation • Lead qualification • Appointment setting • Customer acquisition • Sales support
BFSI & Banking Customer Experience Outsourcing
RCC BPO delivers specialized outsourcing and customer experience services for banks, lenders, insurers, fintechs, and financial platforms, backed by deep domain expertise and regulatory compliance. Built for highly regulated financial environments, RCC BPO helps institutions improve efficiency, service quality, and customer trust across banking, lending, insurance, and digital finance operations.
Focus:
Banking operations • Consumer & commercial lending support • Insurance CX • Digital finance & fintech support • Collections & remittance • Compliance-ready financial CX
Medical Scribing & Clinical Documentation Services
Scribe.ology provides accurate, secure, and scalable medical scribing and clinical documentation services that help physicians and care teams reduce administrative burden and focus more on patient care. Built for healthcare environments, Scribe.ology supports improved documentation quality, provider efficiency, and clinician satisfaction.
Focus:
Medical scribing • Clinical documentation • EHR support • Provider efficiency
Telecom Customer Experience & Support Services
Sequential Tech provides end-to-end customer care, technical support, billing, and service operations for telecom and connectivity providers. With deep expertise in high-volume telecom environments, Sequential Tech helps operators improve service quality, customer satisfaction, and operational efficiency across voice and digital channels.
Focus:
Telecom customer care • Technical support • Billing & activations • Retention • Service operations
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Retail Customer Experience & Support Services
Serve Retail provides specialized customer support and service operations for retail and eCommerce brands. Built for high-volume retail environments, Serve Retail helps businesses improve customer satisfaction and service efficiency across voice and digital channels.
Focus:
Retail customer support • Order management • Customer inquiries • Returns • Service operations
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Technical Support & CX Cost Optimization
SupportSave specializes in cost-efficient technical support services that help organizations resolve customer issues faster while reducing overall support spend. Designed for product- and technology-driven businesses, SupportSave combines skilled technical agents with optimized delivery models to improve resolution quality without compromising customer experience.
Focus:
Technical support • Troubleshooting • CX cost optimization • Scalable support operations
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AI Products & Intelligence for Contact Centers
Omind.ai is the AI innovation arm of Fusion CX Group, building purpose-designed products that enhance agent performance, customer understanding, and contact center quality. Omind.ai’s solutions are designed to work alongside human agents, improving clarity, consistency, and measurable CX outcomes across voice and digital interactions.
Product Brands:
Focus:
Patient engagement •AEP Support • Pharmacy support • Diagnostics • Care coordination • HIPAA-compliant CX
Together, our group companies and brands form a connected ecosystem that enables organizations to deliver better customer experiences, stronger financial performance, and scalable operations—without a one-size-fits-all approach.
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