Fusion CX Group operates a portfolio of purpose-built brands and companies that solve customer experience, revenue and operational challenges across industries, each with focused expertise and a shared commitment to quality, compliance and scalable global delivery.
Each brand brings domain depth in its market, backed by the scale, security and technology of Fusion CX.
Ameridial delivers HIPAA-compliant, patient-first contact center and healthcare BPO services for providers, payers, pharmacies, diagnostics and digital health organizations, improving access, engagement and care coordination.
Boomsourcing specializes in scalable lead generation, qualification and customer acquisition for high-volume sales environments, supporting inbound and outbound workflows with trained teams, structured processes and performance-driven execution.
RCC BPO delivers outsourcing and customer experience services for banks, lenders, insurers, fintechs and financial platforms, built for highly regulated environments and backed by deep domain expertise.
Scribe.ology provides accurate, secure and scalable medical scribing and clinical documentation that reduces administrative burden, so physicians and care teams can focus on patient care.
Sequential Tech provides end-to-end customer care, technical support, billing and service operations for telecom and connectivity providers, across voice and digital channels in high-volume environments.
Serve Retail provides specialized customer support and service operations for retail and eCommerce brands, improving satisfaction and service efficiency across voice and digital channels.
SkyCom is the group’s LATAM nearshore delivery brand: bilingual English/Spanish agents in El Salvador, Colombia, Belize, Guatemala and Jamaica, aligned with US time zones and powered by the Fusion CX AI stack.
SupportSave specializes in cost-efficient technical support for product- and technology-driven businesses, combining skilled technical agents with optimized delivery models to resolve issues faster.
AI brands that deploy intelligence in CX, teach AI models and train the robots.
Purpose-built products that lift agent performance, sharpen customer understanding and raise contact center quality, working alongside human agents across voice and digital channels.
Turning raw image, video, audio and text into AI-ready training data, built by expert annotators and validated through human-in-the-loop QA.
Human demonstrations, teleoperation programs and multimodal capture that teach robots to work in the physical world, with every program scoped and running in four weeks.
Together, our group companies and brands form a connected ecosystem that helps organizations deliver better customer experiences, stronger financial performance and scalable operations, without a one-size-fits-all approach.
Tell us what your queues look like today. We’ll come back with a plan for staffing, AI and locations, and what it should cost.