Our Group Companies & Brands
Specialized Brands. One Unified Group.
Fusion CX Group operates a portfolio of purpose-built brands and companies designed to solve customer experience, revenue, and operational challenges across industries. Each brand delivers focused expertise and execution strength while sharing a common commitment to quality, compliance, and scalable global delivery.
Ameridial
Healthcare Customer Experience & Contact Center Services
Ameridial delivers HIPAA-compliant, patient-first contact center and healthcare BPO services for providers, payers, pharmacies, diagnostics, and digital health organizations—improving access, engagement, and care coordination.
Focus:
Patient engagement •AEP Support • Pharmacy support • Diagnostics • Care coordination • HIPAA-compliant CX
Boomsourcing
Lead Generation & Customer Acquisition Services
Boomsourcing specializes in scalable lead generation, qualification, and customer acquisition services that help organizations drive pipeline growth and improve conversion rates. Built for high-volume sales environments, Boomsourcing supports outbound and inbound acquisition workflows with trained teams, structured processes, and performance-driven execution.
Focus:
Lead generation • Lead qualification • Appointment setting • Customer acquisition • Sales support
RCC BPO
BFSI & Banking Customer Experience Outsourcing
RCC BPO delivers specialized outsourcing and customer experience services for banks, lenders, insurers, fintechs, and financial platforms, backed by deep domain expertise and regulatory compliance. Built for highly regulated financial environments, RCC BPO helps institutions improve efficiency, service quality, and customer trust across banking, lending, insurance, and digital finance operations.
Focus:
Banking operations • Consumer & commercial lending support • Insurance CX • Digital finance & fintech support • Collections & remittance • Compliance-ready financial CX
Scribe.ology
Medical Scribing & Clinical Documentation Services
Scribe.ology provides accurate, secure, and scalable medical scribing and clinical documentation services that help physicians and care teams reduce administrative burden and focus more on patient care. Built for healthcare environments, Scribe.ology supports improved documentation quality, provider efficiency, and clinician satisfaction.
Focus:
Medical scribing • Clinical documentation • EHR support • Provider efficiency
Sequential Tech
Telecom Customer Experience & Support Services
Sequential Tech provides end-to-end customer care, technical support, billing, and service operations for telecom and connectivity providers. With deep expertise in high-volume telecom environments, Sequential Tech helps operators improve service quality, customer satisfaction, and operational efficiency across voice and digital channels.
Focus:
Telecom customer care • Technical support • Billing & activations • Retention • Service operations
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Serve Retail
Retail Customer Experience & Support Services
Serve Retail provides specialized customer support and service operations for retail and eCommerce brands. Built for high-volume retail environments, Serve Retail helps businesses improve customer satisfaction and service efficiency across voice and digital channels.
Focus:
Retail customer support • Order management • Customer inquiries • Returns • Service operations
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SkyCom Call Center
We deliver nearshore CX.
SkyCom is the LATAM nearshore delivery brand within the Fusion CX group — bilingual English/Spanish agents in El Salvador, Colombia, Belize, Guatemala, and Jamaica, fully aligned with U.S. time zones and powered by the Fusion CX AI stack. Purpose-built to deliver enterprise-grade CX at 50–70% below onshore cost, with fast ramp, high cultural affinity, and zero setup fees.
Services:
- Customer Support – voice, chat, and email support with native-fluency bilingual agents and U.S. time-zone coverage
- Technical Support – Tier 1 and Tier 2 troubleshooting for telecom, broadband, connected devices, and SaaS
- Sales & Retention – inbound and outbound sales, upsell, cross-sell, and proactive save programs
- Back Office & Collections – data entry, order processing, verifications, and first-party collections
- Healthcare CX – HIPAA-compliant patient scheduling, insurance verification, and pharmacy support
AI-Enhanced Operations:
Powered by the Fusion CX AI stack — Sayin (voice AI), Accent Harmonizer (speech clarity), AI QMS (100% interaction scoring), and Arya (real-time agent assist) — delivered from real LATAM operations, not a lab.
Focus:
Humanoid • Bimanual Arms • Mobile Manipulation • Industrial Arms • Warehouse & Logistics • Surgical & Medical • Aerial & AMR
SupportSave
Technical Support & CX Cost Optimization
SupportSave specializes in cost-efficient technical support services that help organizations resolve customer issues faster while reducing overall support spend. Designed for product- and technology-driven businesses, SupportSave combines skilled technical agents with optimized delivery models to improve resolution quality without compromising customer experience.
Focus:
Technical support • Troubleshooting • CX cost optimization • Scalable support operations
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Experience the Omind AI Portfolio.
Omind.ai
We deploy AI in CX.
Omind.ai is the customer experience brand within the Fusion CX AI portfolio — purpose-built products that lift agent performance, sharpen customer understanding, and raise contact center quality. Every product works alongside human agents, delivering clarity, consistency, and measurable CX outcomes across voice and digital channels.
Product Brands:
- Accent Harmonizer – AI-powered accent harmonization that improves speech clarity and comprehension in real time
(AccentHarmonizer.ai) - Sayin.ai – Human-like voice AI for conversational automation and voice-led customer interactions
(Sayin.ai) - AI QMS – Automated quality management for contact centers with 100% interaction scoring, agent coaching, and performance insights
(TheAIQMS.com)
Focus:
Banking • Insurance • Healthcare • Retail • Telecom • BPO • HIPAA-compliant CX
Annotera.ai
We teach AI models.
Annotera is the data annotation brand within the Fusion CX AI portfolio — turning raw image, video, audio, and text into AI-ready training sets, built by expert annotators and validated through human-in-the-loop QA.
Services:
- Text Annotation – labeling, classification, sentiment, and entity extraction for LLM and NLP training
- Image & Video Annotation – bounding boxes, segmentation, keypoints, and tracking for computer vision
- Audio Annotation – transcription, speaker diarization, and intent labeling for speech AI
- RLHF & Generative AI – preference ranking, red-teaming, and instruction tuning for LLMs
Focus:
LLMs • Computer Vision • Generative AI • Autonomous Systems • Healthcare • Retail • Financial Services
Roborax.ai
We train the robots.
Roborax is the embodied-AI brand within the Fusion CX AI portfolio — human demonstrations, teleoperation programs, and multimodal capture that teach robots to work in the physical world. Every program is scoped and running in four weeks.
Services:
- Teleoperation & Human Demonstration – VR, exoskeleton, and leader-follower rigs producing high-fidelity control and hand-pose data
- Multimodal Sensor Capture – synchronized RGB-D, lidar, IMU, tactile, and audio with millisecond alignment
- Annotation & Sim-to-Real – action segmentation, reward signals, scene generation, and sim-to-real bridging
- Evaluation & Edge-case Capture – held-out benchmarks and targeted collection for production failure modes
Focus:
Humanoid • Bimanual Arms • Mobile Manipulation • Industrial Arms • Warehouse & Logistics • Surgical & Medical • Aerial & AMR
One Group. Focused Expertise. Real Outcomes.
Together, our group companies and brands form a connected ecosystem that enables organizations to deliver better customer experiences, stronger financial performance, and scalable operations—without a one-size-fits-all approach.
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