Patients expect timely, personalized and consistent engagement before, during and after care. But for many hospitals, health plans and virtual care providers, clinical teams are already stretched thin.
Fusion CX steps in as a trusted partner, not to deliver care but to support it. Our nursing support services ease the non-clinical workload, close communication gaps and improve the patient experience.
Our hybrid model pairs U.S. Registered Nurses (USRNs) for front-line triage with Philippine Registered Nurses (PhRNs) in non-clinical roles that manage scheduling, patient reminders, post-discharge check-ins and care coordination support. Every interaction runs on our HIPAA-compliant infrastructure and AI-enabled platforms such as AI QMS that protect quality, consistency and compliance.
With Fusion CX, your organization gains a scalable patient engagement engine that improves access, supports your care team and drives outcomes, without adding to their burden.
Licensed nurses where triage needs them, trained non-clinical teams everywhere else, all working to your protocols.
U.S.-licensed registered nurses handle after-hours and overflow triage with standardized clinical protocols, guiding patients to the right care setting.
Non-clinical teams confirm appointments, complete intake questionnaires, follow up on referrals and route escalations back to your licensed professionals.
Follow-up calls after discharge that confirm medication pickup, reinforce next steps, identify barriers and flag risks to reduce readmissions.
PhRN-led voice, SMS, email and chat reminders that improve medication adherence, help close Stars gaps and keep patients on schedule.
Non-clinical RPM help with device onboarding, data transmission and routine check-ins, with clinical alerts escalated under your protocols.
Staff gather documentation, validate insurance details and guide members through prior authorization, reducing cycle times and friction for everyone.
Stars- and HEDIS-aligned outreach that finds and schedules patients overdue for screenings or wellness exams, improving quality scores and population health.
Help understanding care plans, benefits and common non-clinical questions, like urgent care versus the ER, improving health literacy.
The days after discharge decide a lot about recovery. Here is how we run follow-up so nothing slips between visits.
Daily discharge lists arrive through a secure feed or your EHR, with outreach priorities and call windows set by your care team.
Trained staff confirm medication pickup, review scheduled appointments and reinforce next steps using scripts your clinical leaders approve.
Transport, cost, understanding or missed-refill barriers are logged on every call, and any risk indicators are flagged immediately to your team.
Symptoms or clinical questions go straight to USRN triage or your own nurses under your protocols. Our non-clinical staff never give medical advice.
Omind products run inside every nursing support program, so your teams can scale with confidence and measurable quality.
Reviews 100% of calls for compliance, tone and resolution accuracy, with a full audit trail on every patient interaction.
GenAI voice agents for appointment and refill reminders that hand patients to a nurse or care coordinator when needed.
Accent harmonization and background noise cancellation, so patients hear follow-up instructions and next steps clearly the first time.
Clinical where it must be, non-clinical everywhere else, and compliant throughout.
We do not replace clinical care. We surround it with the patient engagement that keeps systems running.
U.S.-licensed nurses staff triage, while PhRN teams handle non-clinical follow-up and coordination.
Compliant workflows for Medicare Advantage, ACA plans, hospitals, ACOs, RPM vendors and health tech platforms.
Infrastructure that meets strict regulatory standards, with secure access, audit trails and privacy-first operations.
Teams that communicate clearly and empathetically with U.S. patients across voice, SMS, email and chat.
40+ delivery centers in 13 countries keep triage and outreach running through outages and surges.
What happened when providers and MedTech leaders handed patient-facing workflows to Fusion CX.
Tell us about your triage, outreach and care coordination needs. A specialist will follow up with a staffing model, ramp plan and pricing.
Perspectives on triage, post-discharge engagement and relieving clinical teams.
The questions hospitals, health plans and virtual care providers ask us most often.
No. We do not deliver direct medical advice or treatment. We provide patient engagement and coordination support that surrounds and supports licensed care teams, and any clinical question or concern is escalated to licensed professionals under your protocols.
Yes. All triage services are handled by U.S. Registered Nurses (USRNs). Our Philippine-based Registered Nurses (PhRNs) support non-clinical patient communication and follow-up aligned with U.S. standards, such as scheduling, reminders and post-discharge check-ins.
We maintain full HIPAA compliance, operate within HITRUST-ready facilities and support PCI DSS controls where applicable. Our AI tools also provide full audit trails of interactions, so every call can be reviewed for compliance, tone and accuracy.
Absolutely. We integrate with platforms like Epic, Athena, eClinicalWorks, Salesforce Health Cloud and client-built tools to ensure seamless workflow alignment, so your care team sees our notes and escalations where they already work.
We are not a staffing agency. We are a healthcare-focused CX partner that delivers structured, tech-enabled engagement models to support care teams and improve the patient experience, with our own quality management, compliance controls and reporting.
