Fusion CX offers comprehensive proactive outreach services designed to improve patient health, boost medication adherence and enhance pharmacy operations. Our services focus on preventive care outreach, medication adherence programs and patient feedback collection, so pharmacies can deliver timely, personalized services that improve patient satisfaction and health outcomes.
With over 22 years of experience, Fusion CX uses advanced technology and a customer-centric approach to help pharmacies engage patients, promote wellness and optimize operational performance. We transform pharmacy customer service with automation, analytics and expert agents for faster resolutions and better patient outcomes.
Outreach works best when it is tied to the prescription record. Our teams coordinate with prescription management on refill gaps and with delivery and billing on post-service follow-ups, and reach patients by phone, SMS and email in their preferred language.
Three program areas: preventive care campaigns, medication adherence and patient feedback, each run as a planned calendar.
Targeted outreach that reminds patients about flu shots and encourages vaccination, timed and scaled for the peak of flu season.
Reminders for other recommended vaccinations, including pneumococcal and shingles, plus related preventive care measures for eligible patients.
Encouragement to book annual wellness visits and screenings, with extra attention for patients managing chronic conditions.
Personalized medication adherence programs built around each patient's regimen, schedule and needs to improve health outcomes.
Adherence rates monitored, at-risk patients engaged early and common barriers such as side effects or forgetfulness addressed.
Medication reminders by SMS, email, phone or app, matched to each patient's preference so doses are taken as prescribed.
Calls after prescription pickups or deliveries that gather real-time feedback, address concerns and reinforce patient satisfaction.
Patient satisfaction surveys and campaign metrics that turn feedback into operational improvements across the pharmacy experience.
Preventive care is seasonal and adherence is continuous. Here is how we plan both so neither crowds out the other.
Outreach lists built from your pharmacy data with contact preferences, consent status and opt-outs applied before a single call or message goes out.
Flu shot pushes staffed ahead of the fall peak, with pneumococcal and shingles reminders scheduled for eligible patients throughout the year.
Refill gaps and late pickups trigger reminders and check-in calls, with side effect or clinical questions routed to a pharmacist.
Post-service calls and surveys measured alongside reach, response and adherence metrics, so each campaign cycle improves on the last.
Omind products sit inside every outreach program. Pharmacists stay in the loop on every clinical question a patient raises.
GenAI voice agents deliver dosage reminders, refill alerts, scheduling and medication availability updates, with a clean handoff to a person.
Scores outreach calls and analyzes patient feedback, so campaign scripts, errors and service gaps are refined continuously across the program.
Real-time accent harmonization keeps preventive care and adherence conversations clear, especially for older patients hearing reminders by phone.
Personalized programs, measurable results and the controls outbound healthcare contact requires.
Flu shot, vaccination and preventive care outreach so patients get the right care at the right time.
Personalized programs and timely reminders that reduce non-adherence and improve patient health.
Patient feedback turned into better satisfaction, streamlined operations and stronger pharmacy performance.
AI tools automate reminders, personalize preventive outreach and track feedback efficiently.
PHI handling, consent records and audit trails on every campaign, with ISO/IEC 27001:2022.
Native-language reminders and follow-ups for diverse communities, backed by 40+ delivery centers.
What happened when pharmacies and health plans handed patient and member engagement to Fusion CX.
Tell us about your adherence goals, vaccine campaigns and patient feedback programs. A healthcare CX specialist will follow up with a scope, ramp plan and pricing.
Guides for pharmacy leaders improving adherence, access and preventive care.
The questions pharmacies ask us most often about proactive outreach.
Fusion CX provides outreach for flu shots, vaccinations, medication adherence programs and patient feedback collection, helping pharmacies engage patients and improve health outcomes. We also encourage annual wellness checkups and support patients with chronic conditions with timely preventive care reminders.
We offer personalized medication adherence programs, sending timely reminders and tracking patient adherence to ensure patients stay on their prescribed regimen. Reminders go out by SMS, email, phone or app, and patients at risk of non-adherence receive extra support and education.
Yes. We conduct outreach campaigns for flu shots, vaccinations and preventive care, ensuring that patients are up to date with necessary health measures. Campaigns cover seasonal flu shots as well as reminders for pneumococcal, shingles and other recommended vaccinations.
We gather patient feedback through satisfaction surveys and post-service follow-up calls after prescription pickups or deliveries. We then use that data to improve pharmacy operations, track campaign performance and help pharmacies enhance customer service.
Fusion CX offers AI-driven solutions, personalized patient engagement and a focus on improving medication adherence, patient satisfaction and overall pharmacy performance. Our HIPAA-compliant teams respect patient consent and channel preferences and reach patients in 28 languages.
