Pankaj Dhanuka, Co-founder, MD & CEO, Fusion CX
Co-Founder

Pankaj Dhanuka

Co-Founder, Chairman, Managing Director & CEO

Pankaj Dhanuka is the co-founder, Chairman and Managing Director,Chief Executive Officer of our Company. He holds a bachelor’s degree in commerce from University of Calcutta and is an associate member of the Institute of Company Secretaries of India. He holds a certificate of practice from Institute of Chartered Accountants of India. He has been enrolled as licentiate of the Institute of Company Secretaries of India. He has been associated with our Company since 2004. He was previously associated with Unit Trust of India. He has over 21 years of work experience. He is responsible for driving organizational growth and innovation, formulating the vision and strategies of our Company.

Leadership

Meet more of our leaders.

Kishore Saraogi, Co-founder & MD, Fusion CX
Co-Founder, Managing Director & COO
Co-Founder
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Co-founder, Managing Director and Chief Operating Officer. He holds a bachelor’s degree in commerce from the University of Calcutta and is an associate member of the Institute of Chartered Accountants of India and the Institute of Cost and Works Accountants of India. With the company since 2004 and previously with Usha Martin Telecom and ICICI Securities and Finance, he leads operations and executes strategic and growth initiatives.
Manish Jain, Chief Marketing and Strategy Officer, Fusion CX
Chief Marketing and Strategy Officer
Chief Marketing and Strategy Officer since January 2024, leading corporate marketing, branding and marketing strategy. He holds a bachelor’s degree in textile technology from DKTE, Shivaji University, and a PGDBM from IMT Ghaziabad. He was previously SVP Marketing at Access Healthcare and Solutions Architect Director at Dell, where he twice received the Dell Circle of Excellence Award, and co-founded CMO Needs.
Andrew Wilmott, President, Telecom & Utilities, and Healthcare, Fusion CX
President, Telecom & Utilities, and Healthcare
President, Telecom and Utilities, and Healthcare for the Fusion CX Group since November 2022, overseeing strategic growth, client engagement and delivery operations. He holds a BA and a certificate in IT application and management from the University of Victoria, Canada, and was previously with Sequential Technology International, with more than 22 years of experience.
Brad Call, Vice President, BFSI, Boomsourcing and Retail, Fusion CX
Vice President, BFSI, Boomsourcing and Retail
Vice President for BFSI, Boomsourcing and Retail at the Fusion Group and a Non-Executive Non-Independent Director. He holds a B.S. in finance from the Woodbury School of Business, Utah Valley University, and was previously with Digital Media Solutions and Boomsourcing LLC.
Amit Soni, Chief Financial Officer, Fusion CX
Chief Financial Officer
Chief Financial Officer since August 2022, responsible for global finance, administration and facilities, ERP, investor relations and business strategy. A B.Com. graduate of the University of Calcutta and an associate member of ICAI, he was previously with SRBC & Co LLP (a member firm of Ernst & Young), Avtec Limited (CK Birla Group) and Translumina Therapeutics.
Barun Singh, Company Secretary and Compliance Officer, Fusion CX
Company Secretary and Compliance Officer
Company Secretary and Compliance Officer since December 2013, overseeing secretarial functions, legal compliance and corporate governance. He holds a B.Com. from the University of Calcutta and is an associate of the Institute of Company Secretaries of India, with more than 15 years of experience.
Kashi Prasad Khandelwal, Independent Director, Fusion CX
Independent Director
A Chartered Accountant and Fellow of The Institute of Chartered Accountants of India with more than 48 years of experience. He holds a B.Com. (Hons.) and a law degree from Calcutta University, a Diploma in Information System Audit (DISA) and Computerized Accounting & Auditing Techniques (CAAT) from ICAI, and an Independent Director’s Certificate from the Institute of Corporate Affairs under the Ministry of Corporate Affairs.
Michael Lamm, Independent Director, Fusion CX
Independent Director
Co-founder of CAS, an independent investment and merchant banking firm in Philadelphia, PA. He leads the firm’s M&A, consulting, valuation, compliance and regulatory practices in the global tech-enabled outsourced business services sector and is responsible for its strategic direction and growth.
Sanjay Banka, Independent Director, Fusion CX
Independent Director
A finance professional with more than 28 years of experience, currently Chief Financial Officer of Senco Gold and Diamonds. His career includes leadership roles at Tata, Hutchison, Reliance, Bharti Airtel, Sistema Russia (MTS), SREI and Merino across retail, infrastructure, telecom and manufacturing.

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