Fusion Acquires Finaccess BPO and Its Subsidiaries

Fusion Acquires Finaccess BPO

DRAPER, Utah, NOV 25, 2020 – Fusion BPO Services is pleased to announce the acquisition of Morocco-based Finaccess BPO and its French subsidiaries.

Finaccess is a customer experience multilingual BPO backed by a team of 600+ employees and a multi-country presence. Based in Casablanca, Morocco, with three operational sites, this call center specializes in sales to potential customers, managing incoming customer service calls, and providing helpdesk and back-office services in French, Italian, and Spanish.

This acquisition presents a mutually beneficial opportunity for both companies and strengthens Fusion’s presence in Europe by enhancing our global client service capabilities to serve across several verticals in multiple European languages. Consequently, it will open up substantial growth opportunities for Fusion in the EMEA market.

Finaccess BPO’s customers also stand to gain significantly from this acquisition as they get to access Fusion’s extensive global presence, large talent pool, and resources thereby giving a boost to their operations and provide them with outstanding results.

“The acquisition represents a mutually beneficial scenario for both companies and their clients,” remarked Pankaj Dhanuka, CEO of Fusion BPO Services. “It positions us to solidify our presence in the EMEA market and enhance global client service delivery. This strategic move aligns perfectly with our future objectives.”

About Finaccess BPO

Finaccess BPO, also known as PHONEO, is a renowned multilingual and multichannel BPO specializing in serving primarily French, Spanish, and Italian-speaking clients. Based in Casablanca, Morocco, the company provides a range of services including telesales, customer service, helpdesk solutions, and back-office services. For further details, please visit: http://www.phoneo.ma.

About Fusion BPO Services

Fusion BPO Services is a premier player in the outsourcing industry, specializing in both voice and non-voice processes. As an end-to-end omni-channel outsourcing solutions provider, Fusion delivers comprehensive call center and back-office solutions. With operational centers in 8 countries and a workforce of 6000 employees, Fusion seamlessly addresses the diverse call center outsourcing requirements of reputed businesses. To explore further details, visit us at: https://www.fusioncx.com.

Ref: https://www.fusioncx.com/blog/company-news/fusion-acquires-morocco-based-finaccess-bpo-in-the-european-market/

Media Contact: contact@fusioncx.com


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