Fusion is excited to announce the successful acquisition of Advanced Communication Group Inc. (ACG), a comprehensive BPO solutions firm based in the US on December 31, 2021.
DRAPER, Utah; May 25, 2022– Fusion is thrilled to announce its acquisition of Advanced Communications Group Inc. (ACG), a US-based provider of BPO solutions on December 31, 2021, making ACG officially become a part of the Fusion Group.
Established in February 1997, Advanced Communications Group Inc. (ACG) is headquartered in Boynton Beach, Florida, and boasts one of the USA’s prominent telecom players as a key client. As Fusion’s 25th location across 12 countries worldwide, ACG’s current workforce of over 250 employees will seamlessly integrate into the expansive Fusion family, which now comprises more than 13,000 professionals worldwide. CEO Dave McCall, ACG will maintain an active role within the organization, joining Fusion’s esteemed leadership team.
Pankaj Dhanuka, CEO of Fusion Group Company expressed, “The acquisition of Advance Communication Groups Inc. fortifies our standing as a premier BPO and Contact Center services provider within the United States. ACG’s valued customers will now benefit from Fusion’s vast resources, talented workforce, and global reach for their outsourcing requirements. This acquisition marks a significant step towards realizing our vision for the global BPO arena.”
Fusion’s goal with this acquisition is to expand its reach in the U.S. and globally. The company aims to bring ACG’s existing customers access to Fusion’s comprehensive and diverse contact center solutions, which are available in over 40+ languages, and provide them customized inbound and outbound outsourced call center services.
The latest acquisition will also provide Fusion with entry to ACG’s current infrastructure, abundant resources, and a sizable talent pool. Fusion will be empowered to tap into the expansive market of clients seeking tech support BPO services in the US and surrounding areas. Additionally, with one of the top telecom players in the US as a client, Fusion anticipates accessing the US Telecom markets, estimated to generate multi-million USD in annual revenues.
About Advanced Communications Group Inc. (ACG)
ACG is one of the top customized contact center solutions companies in the U.S. Founded in February 1997, ACG is a full-service B2B call center company based out of Boynton Beach, FL. Currently, Advance Communications Group Inc. employs close to 250 people.
About Fusion
Fusion is one of the world’s leading BPO companies, providing voice and voice-only customer services for more than three decades. With 27 offices in 12 countries around the world, Fusion employs more than 13,000 highly skilled professionals. Fusion’s mission is to provide custom inbound and outsourced contact center solutions that are infused with the power of human connection for meaningful customer interactions. To learn more about Fusion or the services we offer and the industries we serve, visit: https://www.fusioncx.com
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