Artificial intelligence and machine learning have made it possible to build software that listens to and recognizes speech. By integrating our Speech to Text solution into your support delivery framework, you can extract transcripts of customer interaction audio in real time.
Our proprietary solution gives you smart analytical tools that analyze audio for mood, tone and language to capture overall customer sentiment. Your support team can use this understanding to identify and address long-standing CX issues.
An easily customizable interface makes it simple for your team to navigate and modify settings, manage data and integrate the solution with your existing support channels.
Speech to Text gives your support team the transcripts and sentiment data they need to resolve issues and improve the customer experience.
Real-time transcripts help agents understand customer concerns quickly and reduce average handle time.
Automatic transcripts of every interaction cut the manual note-taking agents do after each call.
Analysis of mood, tone and language captures customer sentiment and surfaces long-standing CX issues.
Searchable transcripts give supervisors a clear view of every conversation to guide coaching and quality.
A proprietary, AI and ML-driven solution that turns customer interaction audio into insight your team can act on.
Extract transcripts of customer interaction audio in real time, as conversations happen.
Analyze audio content for mood, tone and language to capture overall customer sentiment.
Speech recognition built on AI and ML that listens to and recognizes customer speech.
Navigate and modify settings and manage data easily through a simple, customizable interface.
Integrate transcription with your existing support channels and delivery framework.
Our experts help at every stage, from installation and application to troubleshooting.
Tell us about your call volumes, channels and CX goals. We’ll show you how Speech to Text can turn your customer conversations into insight and respond within one business day.
Guides for leaders using AI and analytics to understand customers and improve CX.
What teams ask before adding speech to text to their support operation.
Hiring a software development team only to build speech to text software is not cost-effective. Our proprietary Speech to Text solution can be customized to your business needs and is both efficient and affordable.
You can integrate the Speech to Text solution into your support delivery framework to extract transcripts of customer interaction audio in real time, gain insight into customer concerns and improve the customer experience.
No. Our experts will help you at every stage, from installation and application to troubleshooting.
Yes. Request a free demo of our Speech to Text solution through our website, and we’ll reach out to you at the earliest.
