Fusion CX Wins the Business Leader of the Year 2021 Award in Quality Segment


Fusion CX proudly announces its win of the prestigious Business Leader of the Year 2021 by the World Leadership Congress and Awards. At the event, we received the ‘Quality Excellence Award for Best Operational Process’ and the ‘Award for Best Operational Excellence & Quality in the BPO Industry.’ The awards were presented at the 19th Global Edition and 4th Indian Edition of the Business Leader of the Year on February 17, 2021, at Taj Lands End, Mumbai,

About the Business Leader of the Year Award

World Leadership Congress & Awards annually recognizes Achievers, Super Achievers, and Business Leaders through its Business Leader of the Year Award. This glamorous event attracts the best of the best talents from all over the world. World Leadership Congress highlights, recognizes, and rewards these talents for their ability to steer their businesses through turbulent times.

Winning the Business Leader of the Year 2021 Award is among the highest recognitions individuals and organizations can seek.

Pankaj Dhanuka, the CEO and Co-Founder of Fusion CX Group, said, “Fusion CX is reaping the result of its relentless efforts to achieve excellence in every category, including quality assurance. We are investing in automating QMS processes and have built a great Quality Assurance team. We have created an effective blend of capabilities and technology to offer our clients and stakeholders seamless services. This recognition will inspire us to set higher benchmarks and achieve excellence.

Increasingly, Fusion CX has looked to automate processes for measuring, monitoring, and managing quality. With the launch of the Workspace QMS platform, the company has improved the overall quality assurance measurement and management processes. 

About Fusion CX

Fusion CX is one of the fastest-growing Business Process Management & Global customer experience management solutions providers. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide.

Feel Free To Get in Touch With Us – Fusion CX

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