CANTON, OH, United States, July 12, 2022 – Fusion, a global leader in CX and digital transformation solutions, recently announced the opening of a new center in Kompleksi Pika Exclusive, St “Gazmend Zajmi,” Kati 2, Prishtina, Kosovo. This move is part of the company’s efforts to expand its presence in the Balkan Peninsula and EMEA region. With a capacity of 200 seats, the new center will enable Fusion to leverage Prishtina’s strategic location, vast young talent pool, and multilingual nature to deliver superior CX to its clients in the EMEA region.
The center will provide high-quality CX services in English, German, and Spanish, catering to the market’s multilingual customer-centric solution needs. Kosovo ranked 57 among 190 economies in the World Bank’s Doing Business Index in 2020 and is considered one of the most sought-after outsourcing destinations in the EMEA region. With this new center, Fusion is set to enhance its capabilities and deliver exceptional CX solutions to its regional clients.
Pankaj Dhanuka, CEO and Co-Founder of Fusion CX, expressed his excitement about expanding to Kosovo. He stated that the expansion will help Fusion improve its global footprint and strengthen its position as a multilingual CX and digital transformation solution provider in the EMEA Market. With the new center in Kosovo, Fusion will have a presence in 14 countries across the globe, with 27 delivery locations. The company is known for its cutting-edge customer experience solutions that employ technological innovation and human connection.
About Fusion
Fusion is a leading global provider of customer experience solutions, with a focus on voice and Fusion is a leading global provider of voice and non-voice customer engagement services. The company has been in operation for over 33 years and has a presence in 14 countries, employing over 12,000 professionals. Fusion is known for its highly customizable inbound and outbound contact center solutions, which are designed to enhance customer engagement and deliver superior customer experiences. The company serves a variety of industries, offering tailored solutions to meet the specific needs of each client. To know more about their service offerings and industries served, visit – https://www.fusioncx.com.
Media Contact: contact@fusioncx.com
