Latest from Fusion CX
Why “Nice” Support Scripts Create Angrier Energy Customers
Residential electric satisfaction just hit its lowest recorded point. J.D.…
Role of Chatbots in Improving CX for Energy and Utility Providers
Utility call centers are often the unsung heroes during outages,…
A Practical Guide to CX Transformation in Utilities
In today’s digital-first world, utilities are no longer just service…
Enhancing CX with Omnichannel Support for Energy and Utility Providers
In an industry once defined by rigid processes and slow…
